Ambulance Service Coordinator

3 days ago

Birmingham, Birmingham, United Kingdom West Midlands Ambulance Service University NHS... Full time
Job Description

As a key member of the West Midlands Ambulance Service University NHS Trust team, you will play a vital role in ensuring the effective deployment of resources to meet contractual requirements. Your primary responsibility will be to coordinate the work of others, making outbound calls to professionals and the public, and ensuring that patient movement is coordinated and that a dialogue exists between local Operational Staff and/or Liaison Assistants and the Control Centre.

Key Responsibilities:

  • Coordinate the allocation and re-assignment of journeys to operational staff working for the Non-Emergency Service.
  • Receive and process sickness and fitness notifications from all Operational and Control staff.
  • Handle calls from Drivers regarding their work and shift arrangements.
  • Ensure that those areas of service provision under their control or jurisdiction conform to the WMAS Quality Procedures, Data Protection Act, and Caldicott Guidelines.
  • Assist first line management in ensuring the effective deployment of operational resources such as Voluntary Car Drivers and all other sub-contractors to support the Trust Non-Emergency Contracts.
  • Attend training courses to maintain professional knowledge and keep up to date with changing procedures and protocols.
  • Train new Call Takers on the telephone and computer system.
  • Identify and report IT related problems on computer software and workstations.
  • Undertake administration duties when required, including filing, faxing, and photocopying.

Requirements:

  • Excellent organizational and communication skills.
  • Ability to work under pressure and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Ability to maintain confidentiality and handle sensitive information.
  • Good IT skills and ability to learn new systems.

Working Environment:

The successful candidate will be based at the West Midlands Ambulance Service University NHS Trust headquarters and will be required to work in a fast-paced environment with a high level of customer contact.

What We Offer:

The West Midlands Ambulance Service University NHS Trust offers a competitive salary and benefits package, as well as opportunities for career development and training.

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