Customer Relations Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom Crown Full time

At Crown, we are seeking an experienced Customer Care Representative to join our UK Service Team. In this critical role, you will be responsible for delivering exceptional customer service and achieving monthly targets set in relation to KPIs and Service Budgets.

The ideal candidate will have a strong administrative background, excellent communication skills, and the ability to work on their own initiative to meet targets. They will also be fully IT-literate and have a good knowledge of Word and Excel.

Key Responsibilities:

  • Build relationships and maintain regular contact with customers, keeping them fully updated in relation to all open work orders for their site.
  • Receive service repair and maintenance requests from customers and enter them into in-house software.
  • Manage open work orders, ensuring all customer SLAs are met.
  • Process Crown-owned equipment repair information into in-house software.
  • Regularly monitor the service dashboard to ensure WIP is processing within targets.

Person Specification:

  • A high level of customer care and a strong administrative background.
  • Excellent communication skills, both written and verbal, and a fantastic telephone manner.
  • Attention to detail, good organisational skills, and the ability to prioritise workloads.
  • Experience gained within a similar role desirable.
  • Excellent IT skills, with the ability to learn new procedures.
  • Fully IT-literate, with a good knowledge of Word and Excel.

Benefits:

  • Competitive salary package (dependent on experience).
  • 25 days' holiday.
  • Company pension plan.
  • Excellent discount scheme with access to the best perks from some of the UK's biggest brands.
  • Employee assistance programme.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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