Customer Relations Specialist
4 weeks ago
At Crown, we are seeking an experienced Customer Care Representative to join our UK Service Team. In this critical role, you will be responsible for delivering exceptional customer service and achieving monthly targets set in relation to KPIs and Service Budgets.
The ideal candidate will have a strong administrative background, excellent communication skills, and the ability to work on their own initiative to meet targets. They will also be fully IT-literate and have a good knowledge of Word and Excel.
Key Responsibilities:
- Build relationships and maintain regular contact with customers, keeping them fully updated in relation to all open work orders for their site.
- Receive service repair and maintenance requests from customers and enter them into in-house software.
- Manage open work orders, ensuring all customer SLAs are met.
- Process Crown-owned equipment repair information into in-house software.
- Regularly monitor the service dashboard to ensure WIP is processing within targets.
Person Specification:
- A high level of customer care and a strong administrative background.
- Excellent communication skills, both written and verbal, and a fantastic telephone manner.
- Attention to detail, good organisational skills, and the ability to prioritise workloads.
- Experience gained within a similar role desirable.
- Excellent IT skills, with the ability to learn new procedures.
- Fully IT-literate, with a good knowledge of Word and Excel.
Benefits:
- Competitive salary package (dependent on experience).
- 25 days' holiday.
- Company pension plan.
- Excellent discount scheme with access to the best perks from some of the UK's biggest brands.
- Employee assistance programme.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
-
Customer Relations Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Johnson Controls Full timeCustomer Relations Specialist – Blue LightWe are seeking a Customer Relations Specialist to join our Custodial, Blue Light and Government Team. The selected candidate will be responsible for developing and managing our business relationships with key customers.Key Responsibilities:• Develop and implement customer relationship strategies to drive business...
-
UK Customer Relations Support Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom CYBEX GMBH Full timeJob OverviewCYBEX GMBH is a leading global brand in child safety and innovative lifestyle products. We are seeking an ambitious talent to join our team as UK Customer Relations Support Specialist.
-
Customer Relations Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom United Living Group Full timeCompany Overview:United Living Group is a leading provider of infrastructure, construction, and property services in the UK.We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future.Our mission is to be the partner and employer of choice for designing,...
-
Customer Service and Relations Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Manpower UK - RISE Full timeJob Role: We are seeking a highly experienced Customer Service Executive to work for our client. The ideal candidate will have a strong background in customer service, administration, or business, with excellent reading and writing skills. Key Responsibilities: Respond to customer communications or queries and resolve any issues. Communicate with...
-
Employee Relations Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom KAG Recruitment Consultancy Ltd Full timeJob OverviewK.A.G. Recruitment Consultancy Ltd is seeking a skilled Employee Relations Specialist to join their team. This role offers the opportunity to make a significant impact on employee relations and contribute to the company's success.About the RoleThis Employee Relations Specialist position involves providing strategic support to the central...
-
Employee Relations Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Mitie Full time{"Deliver exceptional results with Mitie.You will join a team of talented employee relations specialists who support managers in making Mitie a great place to work. Our purpose is to uphold fair and just policies in-line with legislation and best practice, balancing risk and commerciality for the best results.This is a hybrid role, normally 1-2 days per week...
-
Employee Relations Specialist
1 month ago
Birmingham, Birmingham, United Kingdom Synapri Full timeWe are seeking an experienced Employee Relations Specialist to join our team at Synapri. The successful candidate will work with one of the largest providers of business software solutions in the UK to identify a capable Employee Relations Specialist on an interim basis, for 3 months initially (with a strong likelihood of extension or the possibility of...
-
Industrial Relations Specialist
7 days ago
Birmingham, Birmingham, United Kingdom Yolk Recruitment Full timeJob OverviewA 3-month full-time opportunity has arisen for an Industrial Relations Specialist to provide legal advice and representation at employment tribunals.About the RoleThe ideal candidate will possess a qualified background in law, with experience in drafting pleadings and legal documents. Excellent communication, written, and presentation skills are...
-
Employee Relations Specialist
1 week ago
Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full timeJob SummaryUniversity Hospitals Birmingham NHS Foundation Trust is committed to creating the best place for staff to work, where they can thrive and make a meaningful contribution to delivering high-quality patient care. We are looking for an Employee Relations Specialist to join our team, who will work closely with senior colleagues to embed the principles...
-
Customer Support Specialist
6 days ago
Birmingham, Birmingham, United Kingdom Lloyds Banking Group Full timeCustomer Support Specialist:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service and resolving customer queries in a timely and efficient manner.Key Responsibilities:• Respond to customer inquiries and resolve...
-
Strategic Investor Relations Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Secure Trust Bank Ltd Full timeAbout the RoleThe Strategic Investor Relations Specialist will support the Strategy and Corporate Development Director in ensuring the Bank accurately records and relays all information concerning the financial standing to current and prospective shareholders.Main ResponsibilitiesManage all investor relationships and inquiries.Support in the preparation of...
-
Employee Relations Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Mitie Full timeJob DescriptionThis is a key role within Mitie's HR function, supporting managers in their management of employee relations cases. The successful candidate will have experience in Employee Relations and employment law, with excellent communication and problem-solving skills.About the RoleManage a caseload of employee relations issues from receipt to...
-
Employee Relations Specialist
1 week ago
Birmingham, Birmingham, United Kingdom Mitie Full timeTransform Your Career with Mitie">We're seeking an exceptional Employee Relations Specialist to join our team at Mitie, a market-leading provider of facilities management and professional services.">About the Role:">">As an Employee Relations Specialist, you'll play a critical role in supporting our managers to create a great work environment, upholding fair...
-
Employee Relations Advisor
4 weeks ago
Birmingham, Birmingham, United Kingdom Mitie Full timeEmployee Relations Specialist RoleYou will be joining our team of expert employee relations specialists at Mitie, a leading provider of integrated facilities management services. Our purpose is to support our managers in making Mitie a great place to work.We advise and coach our managers in their management of employee relations cases, upholding fair and...
-
Senior Employee Relations Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Michael Page HR Full timeWe are seeking an experienced Employee Relations Specialist to provide expert guidance on organisational change, including restructures, re-organisations, and redundancies.This critical role involves ensuring effective consultation with staff and trade unions while supporting leadership and project teams in delivering change and transformation.As a subject...
-
Customer Experience Representative
1 week ago
Birmingham, Birmingham, United Kingdom ScS - Sofa Carpet Specialist Full timeAbout UsScS - Sofa Carpet Specialist is one of the UK's leading sofa specialists with numerous retail parks across the country.We have over retail stores, serviced by 9 distribution centres, a Digital Hub based in Coventry and a support centre based in Sunderland.Our primary product focus is helping customers create their dream home, and that's where you...
-
Dedicated Client Relations Specialist
1 week ago
Birmingham, Birmingham, United Kingdom Brown & Brown Europe Full timeJob Title: Private Client Account Handler/ExecutiveLocation: Leicester/BirminghamSalary: Negotiable + benefitsOverview:Berkeley Insurance Group, part of Brown & Brown Europe, is seeking a skilled Private Client Account Handler/Executive to join its professional team in Leicester or Birmingham. The ideal candidate will have a strong background in insurance...
-
Employee Relations Advisor
4 weeks ago
Birmingham, Birmingham, United Kingdom Mitie Full timeAs an ER Specialist at Mitie, you will join a team of expert advisors who support our managers in making our company a great place to work. Your role will involve advising and coaching managers on employee relations cases, ensuring fair and just policies are upheld while balancing risk and commerciality.This is a hybrid role, requiring 2 days per week in the...
-
Employee Relations Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Gleeson Recruitment Group Full timeJob Overview: We are seeking an experienced Employee Relations Advisor to join our expanding team at Gleeson Recruitment Group. The ideal candidate will have a strong background in employee relations, with the ability to handle complex cases and sensitive scenarios.Key Responsibilities:Reporting to the Employee Relations Manager, you will be responsible for...
-
Head of Media Relations
7 days ago
Birmingham, Birmingham, United Kingdom Eversheds Sutherland (International) LLP Full timeKey Responsibilities:As a Senior Communications Specialist, you will have the opportunity to develop your skills among a highly experienced team, supported by formal training and development programs.You will be responsible for evaluating PR metrics and preparing all interviewees for press meetings and interviews.In addition, you will support the Head of...