Housing Management Specialist
1 week ago
We are seeking a highly skilled and motivated individual to join our team as a Housing Officer. As a key member of our housing management team, you will be responsible for delivering a high-quality housing management service, focusing on customer satisfaction and value for money.
Key Responsibilities- Manage complex tenancy issues, including property condition and ASB cases.
- Work independently in challenging situations and with changing priorities, striving to add value to everything you do.
- Provide information to new and existing customers to enable them to manage and sustain their tenancy.
- Promote empowerment of customers to play an active role in shaping standards and services across GreenSquareAccord.
- Support attendance at the relevant Locality Board in line with our Locality Model approach.
To be successful in this role, you will have a good general or technical education beyond GCSE, with knowledge and experience of housing and tenancy law, including succession, mutual exchange, assignments, and ending tenancies. You will also have experience of tenancy or leasehold management and enforcement, as well as partnership working and delivering excellent customer service.
About UsGreenSquareAccord is one of the biggest social housing and care providers in England. We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.
Our CultureWe are committed to creating a culture that is supportive, caring, and business-minded for social purpose. Our five core commitments are: We believe our customer is everything, We are one team, We are supportive and caring, We are business-minded for social purpose, and We are curious and ambitious.
BenefitsWe offer a fantastic benefits package, including annual holiday entitlement, a defined contribution pension scheme, trust-based flexible working, and a Confidential Employee Assistance Programme (EAP). We also offer a non-contractual performance-related bonus scheme.
We are a Disability Confident Employer and actively encourage applications from individuals with disabilities. We guarantee an interview to all applicants with a disability who meet the essential eligibility criteria for the role.
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