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Housing Management Specialist
2 months ago
We are seeking a highly skilled and motivated Housing Officer to join our team at GreenSquareAccord. As a key member of our housing management team, you will play a vital role in delivering a high-quality housing management service to our customers.
Key Responsibilities- Manage complex tenancy issues, including property condition and ASB cases, in a proactive and customer-focused manner.
- Work independently and as part of a team to provide excellent customer service and support to our customers.
- Provide information and guidance to customers to enable them to manage and sustain their tenancies.
- Promote empowerment of customers to play an active role in shaping standards and services across GreenSquareAccord.
- Support the Area Locality Manager at Locality Boards, as required.
To be successful in this role, you will have a good general or technical education beyond GCSE level, with knowledge and experience of housing and tenancy law. You will also have experience of tenancy or leasehold management and enforcement, as well as partnership working.
You will be able to demonstrate a record of delivering excellent customer service and have the ability to work in a fast-paced environment with changing priorities.
About UsGreenSquareAccord is one of the largest social housing and care providers in England, with a mission to build better lives and provide social housing and support services to 54,000 people across our four localities.
We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.
Our CultureWe are committed to creating a culture that is supportive, caring, and business-minded for social purpose. Our five core commitments are:
- We believe our customer is everything.
- We are one team.
- We are supportive and caring.
- We are business-minded for social purpose.
- We are curious and ambitious.
We offer a fantastic benefits package, including annual holiday entitlement, a defined contribution pension scheme, trust-based flexible working, and a Confidential Employee Assistance Programme (EAP).
We are a Disability Confident Employer and actively encourage applications from individuals with disabilities. If you need any assistance or adjustments throughout our selection processes, please let us know.
