Housing Management Specialist
1 week ago
We are seeking a highly skilled and motivated individual to join our team as a Housing Officer. As a key member of our housing management team, you will play a vital role in delivering a high-quality housing management service to our customers.
Key Responsibilities:
- Manage complex tenancy issues, including property condition and anti-social behaviour cases.
- Work independently and as part of a team to provide excellent customer service and support.
- Provide information and guidance to customers to enable them to manage and sustain their tenancy.
- Promote empowerment of customers to play an active role in shaping standards and services across GreenSquareAccord.
- Support the Area Locality Manager at Locality Boards, as required.
Requirements:
- Good general or technical education beyond GCSE level.
- Knowledge and experience of housing and tenancy law, including succession, mutual exchange, assignments, and ending tenancies.
- Experience of tenancy or leasehold management and enforcement.
- Ability to demonstrate a record of delivering excellent customer service.
About Us:
GreenSquareAccord is a leading social housing and care provider in England. We are passionate about building better lives and providing affordable housing and support services to our communities. Our purpose is to support tens of thousands of people across England by providing affordable housing and care to help people live independently.
Our Culture:
We are committed to creating a culture that is supportive, caring, and business-minded for social purpose. Our five core commitments are:
- We believe our customer is everything.
- We are one team.
- We are supportive and caring.
- We are business-minded for social purpose.
- We are curious and ambitious.
Benefits:
We offer a fantastic benefits package, including annual holiday entitlement, a defined contribution pension scheme, trust-based flexible working, and a confidential employee assistance programme. We also offer a non-contractual performance-related bonus scheme.
Equality and Diversity:
We are an equal opportunities employer and welcome applications from individuals with disabilities. We are a Disability Confident Employer and guarantee an interview to applicants with disabilities who meet the essential eligibility criteria for the role.
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