IT Service Desk Technical Support Specialist
2 months ago
Job Summary:
The Royal Mint is seeking a skilled IT Service Desk Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing second-line technical support and resolving complex IT issues for our internal stakeholders.
About the Role:
This role will be responsible for:
- Providing technical support and resolving IT issues across multiple platforms, including Windows and macOS.
- Collaborating with internal stakeholders to identify and resolve technical issues.
- Developing and maintaining technical knowledge and expertise in IT service management best practices.
- Working independently and collaboratively in a team-oriented environment.
Requirements:
To be successful in this role, you will need:
- Significant experience working in a similar role providing second-line technical support in a corporate IT environment.
- Strong technical expertise in troubleshooting and resolving IT issues.
- Excellent communication skills with the ability to effectively communicate technical information to non-technical stakeholders.
- ITIL certification or knowledge of IT service management best practices.
What We Offer:
The Royal Mint offers a range of benefits, including:
- A flexible hybrid-working model with optional home working and office presence.
- Supportive and sponsored professional development opportunities.
- 27 days holiday plus bank holidays.
- Option to buy up to 5 days annual leave per annum.
- Generous Pension Scheme.
- Automatic enrolment to The Royal Mint's Life Assurance Scheme.
- Access to free onsite car parking and canteen.
- Access to various salary sacrifice schemes.
- Automatic access to our Hapi App offering retail and leisure discounts.
- Ability to join and use our onsite gym.
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