IT Service Desk Technical Support Specialist

2 months ago


Llantrisant, Rhondda Cynon Taf, United Kingdom The Royal Mint Full time

Job Summary:

The Royal Mint is seeking a skilled IT Service Desk Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing second-line technical support and resolving complex IT issues for our internal stakeholders.

About the Role:

This role will be responsible for:

  • Providing technical support and resolving IT issues across multiple platforms, including Windows and macOS.
  • Collaborating with internal stakeholders to identify and resolve technical issues.
  • Developing and maintaining technical knowledge and expertise in IT service management best practices.
  • Working independently and collaboratively in a team-oriented environment.

Requirements:

To be successful in this role, you will need:

  • Significant experience working in a similar role providing second-line technical support in a corporate IT environment.
  • Strong technical expertise in troubleshooting and resolving IT issues.
  • Excellent communication skills with the ability to effectively communicate technical information to non-technical stakeholders.
  • ITIL certification or knowledge of IT service management best practices.

What We Offer:

The Royal Mint offers a range of benefits, including:

  • A flexible hybrid-working model with optional home working and office presence.
  • Supportive and sponsored professional development opportunities.
  • 27 days holiday plus bank holidays.
  • Option to buy up to 5 days annual leave per annum.
  • Generous Pension Scheme.
  • Automatic enrolment to The Royal Mint's Life Assurance Scheme.
  • Access to free onsite car parking and canteen.
  • Access to various salary sacrifice schemes.
  • Automatic access to our Hapi App offering retail and leisure discounts.
  • Ability to join and use our onsite gym.


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