IT Support Specialist
5 days ago
IT Support Specialist
£32,000 per annum
Your role with us:
This role will be responsible for providing second line technical support and resolving complex IT issues for our internal stakeholders.
We are looking for people who have:
- Significant experience working in a similar role providing second line technical support in a corporate IT environment.
- Strong technical expertise in troubleshooting and resolving IT issues across multiple platforms, including Windows and macOS.
- Excellent communications skills with the ability to effectively communicate technical information to non-technical stakeholders.
- ITIL certification or knowledge of IT service management best practices.
- The technical expertise to thrive in a fast-paced environment.
We are looking for people who are:
- Qualified to degree level in Information Technology, Computer Science or a related field.
- Proficient in diagnosing and resolving hardware, software, and network-related problems, including experience with Active Directory, Office 365, and other enterprise systems.
- Able to work independently and collaboratively in a team-oriented environment, with a proactive approach to problem-solving and decision-making.
- Passionate about delivering excellent IT support.
More information and employee benefits:
- Working within a flexible hybrid-working model (optional), a blend of home working and an office presence two/three days a week.
- Supportive and sponsored professional development opportunities + reimbursement of professional membership fees.
- 27 days holiday + bank holidays.
- Option to buy up to 5 days annual leave per annum.
- Generous Pension Scheme – with the ability to adjust your contribution amount.
- Automatic enrolment to The Royal Mint's Life Assurance Scheme.
- Access to free onsite car parking and canteen proudly serving Costa Coffee.
- Access to various salary sacrifice schemes e.g. Technology, Cycle to work, Pendragon Car Leasing Scheme.
- Automatic access to our Hapi App offering retail and leisure discounts, and employee assistance/wellbeing programme in partnership with Health Assured.
- Ability to join and use our onsite gym, which is run by employees within The Royal Mint + access to onsite occupational health support and physio.
- Opportunities to get involved in supporting our chosen charity and paid time to take part in volunteering via our 'Give a Day' incentive.
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