Customer Support Specialist

2 weeks ago


Gravesend, Kent, United Kingdom CV-Library Full time

Company Overview: Brook Street is a leading supplier to the Public Sector Resourcing Framework, offering a range of services to support businesses in various industries.

Salary: £16.00 per hour, paid weekly, with a 35 hour working week and varied shift patterns.

Job Description: As a Helpdesk Operator at Brook Street, you will act as the first point of contact for all fault-related issues, ensuring strong and accurate customer-focused skills are utilised at all times. Your key accountabilities will include providing effective first-level support, owning and managing incidents through to completion, accurately logging and updating call records, and adhering to processes relevant to each issue.

Required Skills and Qualifications: To be successful in this role, you will need to have excellent customer service skills, attention to detail, and the ability to work well within a highly disciplined team under pressure. You should also be proficient in the use of Windows 10, MS Outlook, Word, and Excel, and have the ability to prioritise competing issues.

Benefits: As an employee of Brook Street, you will have the opportunity to work with a reputable company that values its employees and provides a supportive and inclusive work environment. You will also receive competitive pay and benefits, including a guaranteed interview with a PSR Sourcer if you identify as a candidate with a disability or veteran/spouse/partner of military personnel.



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