Administrative Support Specialist
2 weeks ago
Job Overview:
We are seeking a highly skilled Administrative Support Specialist to join our team at Brook Street NMR. In this role, you will be the first point of contact for all fault-related issues and will own through to resolution all incidents and queries that come through to you.
About the Role:
- Provide effective first-level support for all business-related issues and second-line support to customers logging "How do I..." calls relating to certain standard applications
- On behalf of customers, own and manage incidents and issues through to completion
- Accurately log, assign, and update call records with all relevant information and track through to closure
- Adhere to processes relevant to each issue to meet the business need and minimize business impact
- Notify, through escalation, all protracted issues or process failures to the line manager
Benefits:
- A competitive salary of £16.00 per hour (paid weekly)
- A 35-hour working week, spread over varied shift patterns
- The opportunity to work in a highly disciplined team under pressure
- Responsibility for raising user awareness of basic software skills and best practice methods in the use of standard Network Rail software and hardware tools
Requirements:
- Ability to understand customer requirements and determine support requirements
- Excellent customer service skills
- Attention to detail, methodical, and organized
- Able to work well within a highly disciplined team under pressure
- The ability to prioritize competing issues
- Proficient in the use of Windows 10, MS Outlook, Word, and Excel
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