Reception and Administrative Specialist

2 weeks ago


London, Greater London, United Kingdom NHS Full time

As a highly skilled Reception and Administrative Specialist, you will play a vital role in providing exceptional patient care and administrative support to the medical team at our NHS Practice.

About the Job

The successful candidate will be responsible for managing the reception area, ensuring patients receive a warm welcome and efficient service. This includes greeting patients, handling enquiries, booking appointments, and responding to phone calls.

Key Responsibilities

  • Greet patients and visitors to the practice with a smile, maintaining a clean and tidy waiting area.
  • Manage the appointment system, booking in, amending, and cancelling appointments as necessary.
  • Handle urgent consultations, referring patients to GPs where required.
  • Record requests for home visits, assessing urgency in accordance with practice protocols.
  • Ensure the computerised appointment system is up-to-date, accurate, and secure.
  • Redirect patient and visitor requests efficiently, escalating issues to senior staff when necessary.
  • Explain practice procedures to new patients, setting them up on the computer system.
  • Advise patients on charges for private services, accept payment, and issue receipts.
  • Produce repeat prescriptions according to practice procedures, distributing completed prescriptions timely.
  • Filing correspondence, reports, results electronically in patient records.
  • Keep the reception and waiting areas neat and tidy, maintaining a safe environment.
  • Answer incoming phone calls, documenting calls and redirecting as necessary.
  • Action start and end of day procedures, adhering to practice protocols.

Requirements

  • GCSE Maths and English qualifications are essential.

Salary

We offer a competitive salary of £25,000 - £30,000 per annum, dependent on experience.



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