Internal Sales Representative

2 weeks ago

London, Greater London, United Kingdom Restore Records Management Full time

About Restore Records Management

We are a leading provider of records management solutions, dedicated to delivering exceptional service to our clients. Our team of experts specializes in providing tailored solutions that meet the diverse needs of our customers, from document storage to secure shredding, all while maintaining a strong commitment to customer satisfaction.

Job Summary

We are seeking a highly motivated and customer-focused Internal Sales Representative to join our dynamic team. As an Internal Sales Representative, you will play a crucial role in ensuring that our customers receive the highest level of service and support.

Key Responsibilities

  • Manage all inbound customer enquiries, handling requests from start to finish or scheduling consultant visits as needed
  • Oversee our live web-based chat during office hours, providing timely and effective responses
  • Build and maintain relationships with our customer base, ensuring their ongoing satisfaction and engagement
  • Accurately process customer orders into our CRM system, ensuring all details are captured and followed through
  • Conduct customer care calls post-project completion, ensuring that our service continues to meet and exceed expectations
  • Support the sales team as needed, providing them with the necessary information and assistance to close deals and grow the business

About You

  • A background in delivering top-tier customer service, with a strong focus on attention to detail
  • Experience in a busy inbound and outbound sales environment, with B2B sales knowledge being advantageous
  • Proficiency in MS Office 365 (Excel, PowerPoint, Word, Outlook) and familiarity with CRM systems
  • A self-motivated, team-oriented individual who is entrepreneurial and a natural problem-solver
  • Strong communication skills, with the ability to build long-lasting relationships with clients and colleagues alike
  • A positive, can-do attitude, with a passion for learning and growing within a leading company

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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