Housing Services Specialist
4 weeks ago
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With a history dating back to 1978, we have a vision of shaping thriving communities. Our organisation has a strong focus on service and sustainability, with over 1500 rented properties under our management.
We are seeking an experienced and highly motivated individual to join our Tenancy Team as a Services Officer. As a Services Officer, you will be responsible for processing tenancy management requests, handling rent collection and recovery, and supporting the wider team in the delivery of all tenancy services functions.
The successful candidate will have a relevant housing qualification and/or relevant experience, a high degree of accuracy and attention to detail, be performance-driven, possess excellent communication and multi-tasking skills, and demonstrate a high level of customer service.
Key Responsibilities:
- Responsibility for all tenancy frontline services, within delegated authority levels.
- Processing tenancy management requests (joint tenancy, permission to reside, assignation, sub-lets) in accordance with policy/procedures.
- Implementing rent collection/recovery procedures to prepare compliance sheets/NOPFROP.
- Liaising with tenants and other relevant agencies regarding rent collection/recovery.
- Supporting the Services Team in the delivery of all tenancy service functions including anti-social behaviour, managing tenancy terminations, housing allocations, and tenancy sign-ups.
- Supporting the delivery of Corporate Plan and Team initiatives and representing the Association at Events.
Benefits:
- 25 days annual leave and 15 public holidays.
- Flexible working practices including flexi time, home working, enhanced occupational maternity, paternity, and shared parental leave.
- Defined contribution pension scheme.
- Ongoing professional development & training opportunities.
- Cycle to work scheme.
- Specific GWHA benefits including annual service commitment award, long service award, and additional festive leave.
- Death in Service Benefit.
For further information and an application pack, please visit our website: www.gwha.org.uk.
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