Audi Workshop Controller
3 weeks ago
First Military Recruitment is seeking a skilled Audi Workshop Controller to assist with the day-to-day efficient running of service operations. The successful candidate will work closely with the Service Manager to plan and manage workshop resource requirements, ensuring key targets are achieved.
Key Responsibilities:- Schedule daily workshop activities to meet customer expectations.
- Proactively plan and identify parts required for workshop repairs, liaising with the Parts Department for availability.
- Manage and mentor workshop staff to deliver industry-leading customer service.
- Offer technical support to customers and engineers to ensure timely repairs.
- Communicate with manufacturers to improve product quality and reliability.
- Work closely with Sales and Aftersales to deliver excellent customer service.
- Carry out final checks to ensure repair jobs have been completed correctly.
- Maintain a professional environment, ensuring work areas and protective clothing are clean and tidy.
Requirements:
- Experience in mechanics/diagnostics of vehicles or machinery is essential.
- Ability to diagnose and advise on problems over the phone or using remote diagnostics.
- Understanding of modern vehicle engine emission systems and CanBus systems would be an advantage.
- Ability to work effectively and motivate a team.
- Willingness to work flexible hours as required.
- Excellent customer service and communication skills.
- Able to work well under pressure and to strict deadlines.
- Strong organisational skills.
- Possess a problem-solving nature with an eye for accuracy and detail.
- Good numeracy and literacy skills.
- Good understanding of MS Office products, including Outlook, Excel, and Word.
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