IT Technical Support Specialist

3 weeks ago

London, Greater London, United Kingdom CODA Technology Services Full time

CODA Technology Services: IT Technical Support Engineer

We are seeking an IT Technical Support Engineer to join our support team based in Central London. This is a full-time onsite position that offers a great opportunity to work for a successful Financial Services organisation.

The successful candidate will be responsible for end-to-end ownership and resolution of all IT support incidents across the full range of systems, applications, and technologies at first point of contact. The team has responsibility for managing the support of Windows-based Servers and a mix of desktop and laptops, supporting the business across multiple locations.

Key Responsibilities:

  • Provision of 1st Line & 2nd Line Service Desk support.
  • Troubleshoot and resolve Incidents across the full range of systems, applications, and technologies.
  • Install, configure, update, and troubleshoot hardware and software issues on laptops, desktops, printers, scanners, mobile devices, and network equipment.
  • Troubleshoot and resolve hardware and software issues, as well as network and connectivity problems.
  • Set up and manage user accounts, permissions, and passwords on various IT systems and platforms.
  • Monitor and maintain IT inventory, assets, and licenses.
  • Log, categorize, prioritize, and track all incoming requests using the IT Service Management tool.
  • Communicate effectively and professionally with users and VIPs, keeping them informed of the status and progress of their requests.
  • Assist with IT projects and initiatives as required.

Experience Required:

  • At least 3 years of IT Desktop/Technical Support experience.
  • Technical Support experience in Financial Services or Professional Services industry.
  • Advanced knowledge of Windows 10 and Windows 11 installation, configuration, and troubleshooting.
  • Proficiency in Microsoft 365 applications and Microsoft 365 admin center.
  • Proficiency in Microsoft Endpoint Manager (Intune) for managing and enrolling endpoints (Autopilot).
  • Knowledge of Microsoft 365 security features, including MFA.
  • Proficiency in troubleshooting and maintaining desktop and laptop hardware, including drivers and peripherals.
  • Familiarity with Windows Server environments, particularly Active Directory for user and group management.
  • Experience with Microsoft Teams Room System (onsite and remote support).
  • Experience with iOS and MacOS.
  • Familiarity with networking concepts and protocols.
  • Experience with IT Service Management tools and ticketing systems.
  • ITIL and Microsoft Certifications (highly desirable).

Personal Skills:

  • Onsite support – we cannot accept applications wanting hybrid or remote working.
  • Prioritisation and planning are key to this role, with the role requiring the individual to manage their time effectively to provide successful outcomes.
  • A proactive and "can do" approach is key to the successful outcome for the department and this role.
  • Excellent communication skills and customer service skills, including VIPs.
  • Ability to analyse problems quickly and offer solutions.
  • Able to work on their own initiative, within established procedures and as part of a team.
  • Previous experience in an IT Service Desk and Technical Support environment.
  • Able to interact with customers from all levels of the business and translate technical jargon to non-technical people.
  • Willingness to learn new skills and technologies.

Please note that we require candidates with experience in the Financial Services industry and a strong background in IT technical support.

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