Technical Systems Specialist

1 month ago


London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

Job Title: Technical Systems Specialist

We are seeking an experienced Technical Systems Specialist to join our team at Vertex IT Solutions Ltd in London. As a key member of our support team, you will work in a fast-paced environment providing in-depth technical resolution to complex issues across our valued customer base.

Key Accountabilities:

  1. Providing high-quality technical support and project services to clients, delivering solutions with great customer satisfaction.
  2. Troubleshooting and resolving system and networking problems.
  3. Configuring and optimizing customer servers, systems, applications, and policies.
  4. Identifying opportunities to improve customer IT environments.
  5. Leading the resolution of major incidents.
  6. Owning and implementing critical change control scenarios.
  7. Serving as a technical escalation point for the team.

Required Skills and Qualifications:

  1. Extensive working knowledge of Microsoft technology products, including Azure, Office 365, Windows Server, Active Directory, Hyper-V, and System Center.
  2. Expert-level Microsoft 365 certification.
  3. Strong network technologies experience – Routing, Switching, DNS, and Firewalls.
  4. ITIL v3 or v4 certification and/or experience working within this framework.
  5. Able to produce and maintain detailed technical documentation.
  6. Excellent communication skills, both written and verbal.

Estimated Salary: £65,000 - £80,000 per annum, depending on experience, plus benefits and on-call cover allowance.



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