CRM Lead

1 month ago


StocktononTees, Stockton-on-Tees, United Kingdom Additional Lengths Full time
About Us

We're a leading provider of high-quality hair extension products, dedicated to delivering exceptional customer experiences and driving business growth through innovative marketing strategies.

Job Title: CRM Lead

We're seeking a highly skilled CRM Lead to join our team and drive customer engagement, retention, and loyalty through data-driven marketing strategies.

Key Responsibilities:
  • Develop and execute a comprehensive CRM strategy to optimize customer interactions and drive business growth.
  • Manage and analyze customer data to inform marketing decisions and improve campaign effectiveness.
  • Design and implement targeted marketing campaigns across multiple channels to maximize customer engagement and conversion rates.
  • Collaborate with cross-functional teams to ensure seamless execution of marketing initiatives and achieve business objectives.
Requirements:
  • Proven experience in CRM management, customer engagement, or similar.
  • Strong understanding of data analysis and marketing automation tools.
  • Excellent project management skills with the ability to manage multiple initiatives simultaneously.
  • Ability to work collaboratively with cross-functional teams to achieve business objectives.
What We Offer:
  • Competitive salary based on experience and knowledge.
  • 25 days annual leave plus public bank holidays.
  • Healthcare cash plan and enhanced pension scheme.
  • 40% discount on our products and 20% off third-party products.
  • Death in service and refer a friend bonus.
  • Enhanced family leave and occupational sick pay.
Recruitment Process:
  1. Completion of our quick application form.
  2. Video interview with the hiring manager and our People & Culture Manager.
  3. Second stage interview at our Stockton office involving a task or presentation with the hiring manager, People & Culture Manager, and Operations Director.

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