Training and Quality Lead
19 hours ago
KBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services.
The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities services, which is an evolving model in the FM market.
As part of the ongoing growth of its Estates Intelligence, KBR is actively recruiting to expand its team to deliver current and future public sector Estates Intelligence contracts.
Job SummaryWe are seeking a highly skilled Systems Support Lead to join our team. The successful candidate will be responsible for leading a team to carry out day-to-day operations and provide 1st line and 2nd line support to consistently meet our client obligations.
The role requires an appreciation of supporting systems hosted in the cloud and technologies, as well as Microsoft technologies.
Key Responsibilities- Supervising the workload of 5+ support analysts
- Providing line management for Support Analysts, including performance reviews, training, and handling escalated queries
- Adhering to tight deadlines for continuous improvement, conducting root cause analysis, implementing changes, and ensuring effective communication across the organization
- Monitoring ticket management and operational tasks
- Planning and reporting operational activities
- Overseeing acceptance of new or modified scope into service
- Enhancing team quality and processes for continuous improvement and customer satisfaction
Candidates should excel in identifying process improvements, fostering relationships, and integrating new scopes into service.
ITIL Foundation or Practitioner certification is required, as well as a degree in IT, Computer Science, or Cyber Security.
The role is hybrid, with 2-3 days of office work and WFH, with occasional travel to Swindon.
About KBRIn addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients.
That is how we supply our clients with cutting-edge solutions and services.
Inclusion and Diversity at KBROur individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
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Leatherhead, Surrey, United Kingdom KBR, Inc. Full timeAbout the RoleKBR, Inc. is seeking a highly skilled Training and Quality Lead to join our team. As a key member of our Estates Intelligence team, you will be responsible for leading the development and implementation of quality processes and procedures to ensure exceptional service delivery to our clients.The ideal candidate will have a strong background in...
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Training and Quality Lead
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Leatherhead, Surrey, United Kingdom KBR, Inc. Full timeAbout the RoleKBR, Inc. is seeking a highly skilled Training and Quality Lead to join our team. As a key member of our Estates Intelligence team, you will be responsible for leading the development and implementation of quality processes and procedures to ensure exceptional service delivery to our clients.The ideal candidate will have a strong background in...
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Leatherhead, Surrey, United Kingdom KBR, Inc. Full timeAbout the RoleKBR, Inc. is seeking a highly skilled Training and Quality Lead to join our team. As a key member of our Estates Intelligence team, you will be responsible for leading the development and implementation of quality processes and procedures to ensure exceptional service delivery to our clients.The ideal candidate will have a strong background in...
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Leatherhead, Surrey, United Kingdom KBR, Inc. Full timeAbout the RoleKBR, Inc. is seeking a highly skilled Training and Quality Lead to join our team. As a key member of our Estates Intelligence team, you will be responsible for leading the development and implementation of quality processes and procedures to ensure exceptional service delivery to our clients.The ideal candidate will have a strong background in...
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Leatherhead, Surrey, United Kingdom KBR, Inc. Full timeAbout KBR and the ProjectKBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services.The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities services,...
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Leatherhead, Surrey, United Kingdom KBR, Inc. Full timeAbout KBR and the ProjectKBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services.The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities services,...
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Leatherhead, Surrey, United Kingdom KBR, Inc. Full timeAbout KBR and the ProjectKBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services.The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities services,...
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Leatherhead, Surrey, United Kingdom KBR, Inc. Full timeAbout KBR and the ProjectKBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services.The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities services,...
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Leatherhead, Surrey, United Kingdom KBR, Inc. Full timeAbout KBR and the ProjectKBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services.The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities services,...
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Leatherhead, Surrey, United Kingdom KBR, Inc. Full timeAbout KBR and the ProjectKBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services.The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities services,...
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Leatherhead, Surrey, United Kingdom KBR, Inc. Full timeAbout KBR and the ProjectKBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services.The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities services,...
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