Training and Quality Lead

1 day ago

Leatherhead, Surrey, United Kingdom KBR, Inc. Full time
About KBR and the Project

KBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services.

The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities services, which is an evolving model in the FM market.

As part of the ongoing growth of its Estates Intelligence, KBR is actively recruiting to expand its team to deliver current and future public sector Estates Intelligence contracts.

Job Summary

We are seeking a highly skilled Systems Support Lead to join our team. The successful candidate will be responsible for leading a team to carry out day-to-day operations and provide 1st line and 2nd line support to consistently meet our client obligations.

The role requires an appreciation of supporting systems hosted in the cloud and technologies, as well as Microsoft technologies.

Key Responsibilities
  • Supervising the workload of 5+ support analysts
  • Providing line management for Support Analysts, including performance reviews, training, and handling escalated queries
  • Adhering to tight deadlines for continuous improvement, conducting root cause analysis, implementing changes, and ensuring effective communication across the organization
  • Monitoring ticket management and operational tasks
  • Planning and reporting operational activities
  • Overseeing acceptance of new or modified scope into service
  • Enhancing team quality and processes for continuous improvement and customer satisfaction
Requirements

Candidates should excel in identifying process improvements, fostering relationships, and integrating new scopes into service.

ITIL Foundation or Practitioner certification is required, and a degree in IT, Computer Science, or Cyber Security is preferred.

The role is hybrid, with 2-3 days of office work and WFH, and occasional travel to Swindon.

About KBR

KBR is a global company that empowers its people to use all their potential, creating meaningful change for themselves and our clients.

We supply our clients with cutting-edge solutions and services, and our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems.

We are an equal opportunities employer and welcome applications from all qualified candidates.

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