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Training and Quality Lead

2 months ago

Leatherhead, Surrey, United Kingdom KBR, Inc. Full time
About the Role

KBR, Inc. is seeking a highly skilled Training and Quality Lead to join our team. As a key member of our Estates Intelligence team, you will be responsible for leading the development and implementation of quality processes and procedures to ensure exceptional service delivery to our clients.

The ideal candidate will have a strong background in ITIL and experience in leading teams to deliver high-quality services. You will be responsible for supervising a team of support analysts, providing line management, and ensuring that all operational activities are carried out in accordance with ITIL standards.

Key Responsibilities
  • Lead the development and implementation of quality processes and procedures
  • Supervise a team of support analysts and provide line management
  • Ensure that all operational activities are carried out in accordance with ITIL standards
  • Monitor ticket management and operational tasks
  • Plan and report operational activities
  • Oversee the acceptance of new or modified scope into service
  • Enhance team quality and processes for continuous improvement and customer satisfaction
Requirements
  • ITIL Foundation or Practitioner certification
  • Degree qualified in IT/Computer Science/Cyber Security
  • Hybrid (2-3 days office and WFH) with occasional travel to Swindon
About KBR, Inc.

KBR, Inc. is a global leader in providing innovative solutions for the management of estates and facilities services. Our Estates Intelligence model and 6 A methodology enable the strategic management of estates and facilities services, which is an evolving model in the FM market.

We are committed to creating a diverse and inclusive work environment that values individual differences and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status, and/or beliefs.