IT Support Specialist

4 weeks ago


Portsmouth, Portsmouth, United Kingdom Computappoint Full time

Job Summary: We are seeking an experienced IT Support Specialist to join our team at Computappoint Limited. As a key member of our support function, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Utilize customer-provided tools to handle multi-channel contacts from end-users (phone, email, chat)
  • Document troubleshooting and resolve issues or escalate to second-line teams within required timescales to achieve SLA targets
  • Understand and respond to feedback from ticket quality reviews
  • Simultaneously switch between functions according to call/chat volume at the time

Requirements:

  • Previous experience working in a 1st Line IT support environment
  • Experience working with ticketing systems, in particular ServiceNow, and communications solutions such as Jabber and other Chat software
  • Highly desirable - Exposure using and troubleshooting Outlook, Microsoft Teams, Jabber, Citrix, VPN, Webex, Virtual desktop and general end-user support skills

About Computappoint Limited: Computappoint Limited is an Employment Business and/or Employment Agency in relation to this vacancy.



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