Customer Service Representative

5 days ago


Shirley, United Kingdom Listers Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Contact Specialist at our Audi dealership in Solihull.

Key Responsibilities:

  • Dealing with customer inquiries and resolving issues in a professional and timely manner
  • Booking customers' vehicles into the dealership for service or repairs
  • Accurately inputting customer details into our system
  • Increasing customer retention and satisfaction through excellent communication and organizational skills
  • Contacting prospective customers to upsell products and services
  • Initiating and resolving customer complaints in a professional manner

About You:

  • Customer-focused with excellent communication and organizational skills
  • Self-motivated and target-driven with a strong work ethic
  • Able to work independently or as part of a team
  • Ability to use your own initiative to provide exceptional customer service
  • Smart and presentable with an outstanding telephone manner
  • Competent in using Microsoft Office

What We Offer:

  • 33 days' holiday including bank holidays
  • Company Pension
  • Wellness Programme
  • Sick Pay
  • Group life insurance
  • Staff discount on car servicing
  • Listers Benefits - discounts on retailers, restaurants, cinemas, and holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer, and professional qualifications
  • Company Events

About Listers:

Listers Group is one of the largest privately and family-owned motor retailer groups in the UK, with a reputation for excellence and a commitment to our employees' success.



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