Service Technician

7 days ago

Enfield Town, Greater London, United Kingdom Ferno UK Limited Full time
About the Service Technician Role

Ferno UK Limited is seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for providing routine and ad-hoc servicing and repair of mechanical products, ensuring safety standards are maintained.

Key Responsibilities
  • Travel to customers to repair and service Ferno and other manufacturers' products
  • Carry out checks and replacements of electrical components, in line with qualification requirements
  • Ensure tools and spare parts are kept safely and securely at all times
  • Ensure adequate supply of basic spare parts is maintained on the Service van
  • Work safely, ensuring Health and Safety and COSHH regulations are adhered to
  • Advise customers where a product cannot be successfully repaired to a safe standard
  • Undertake customer training to enable them to quality to service products internally
  • Carry out service and repair in accordance with manufacturer recommendations
  • Ensure that Head of Service / Sales & Marketing Manager authorises all customers' requests for work
  • Contact Head of Service / Sales & Marketing Manager daily
Administration
  • Keep a detailed log of work for each job completed
  • Maintain a log of travelling time and distance
  • Complete expenses reports on a weekly basis
  • Complete a service report after each job completed
  • Keep an accurate record of van stock at all times
  • Report any accidents in the vans and ensure approval is gained for any repair work required
  • Report any customer complaints or quality issues encountered to Head of Service immediately on becoming aware of them, whether minor or significant
Service Development
  • Follow journey planning as directed by Head of Service, using initiative to suggest improvements
  • Work with the Head of Service to identify opportunities for enhancing the service provided
  • Support Head of Service with effective diary management, ensuring effective communication about progress on jobs and ad-hoc callouts
  • Undertake other duties, such as audits and site surveys

Ferno UK Limited is a world-leading manufacturer of emergency medical solutions. We are looking for a skilled Service Technician to join our team and contribute to our mission of providing high-quality products and services to our customers.

The ideal candidate will have experience of repairing and servicing mechanical products, as well as using practical and mechanical skills. They will also have excellent organisational and time management skills, including the ability to work to tight deadlines and to act on own initiative.

We offer a competitive salary, dependent upon experience, plus excellent benefits. If you are a motivated and skilled individual who is looking for a new challenge, please click 'apply' now to submit your application.

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