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Service Technician

2 months ago

Enfield Town, Greater London, United Kingdom Ferno UK Limited Full time
About the Service Technician Role

Ferno UK Limited is seeking a skilled Service Technician to join our team based within a 30-mile radius of Enfield. As a Service Technician, you will be responsible for providing routine and ad-hoc servicing and repair of mechanical products, ensuring safety standards are maintained.

Key Responsibilities
  • Service and Repair Work: Provide routine and ad-hoc servicing and repair of mechanical products, ensuring safety standards are maintained.
  • Travel to customers to repair and service Ferno and other manufacturers' products.
  • Carry out checks and replacements of electrical components, in line with qualification requirements.
  • Ensure tools and spare parts are kept safely and securely at all times.
  • Ensure adequate supply of basic spare parts is maintained on the Service van.
  • Work safely, ensuring Health and Safety and COSHH regulations are adhered to.
  • Advise customers where a product cannot be successfully repaired to a safe standard.
  • Undertake customer training to enable them to quality to service products internally.
  • Carry out service and repair in accordance with manufacturer recommendations.
  • Ensure that Head of Service / Sales & Marketing Manager authorises all customers' requests for work.
  • Contact Head of Service / Sales & Marketing Manager daily.
Administration
  • Keep a detailed log of work for each job completed.
  • Maintain a log of travelling time and distance.
  • Complete expenses reports on a weekly basis.
  • Complete a service report after each job completed.
  • Keep an accurate record of van stock at all times.
  • Report any accidents in the vans and ensure approval is gained for any repair work required.
  • Report any customer complaints or quality issues encountered to Head of Service immediately on becoming aware of them, whether minor or significant.
Service Development
  • Follow journey planning as directed by Head of Service, using initiative to suggest improvements.
  • Work with the Head of Service to identify opportunities for enhancing the service provided.
  • Support Head of Service with effective diary management, ensuring effective communication about progress on jobs and ad-hoc callouts.
  • Undertake other duties, such as audits and site surveys.
  • Any other duties as required by the business.

Requirements

  • Ability to work away from home where required to cover other areas of the UK.
  • Experience of repairing and servicing mechanical products.
  • Experience of using practical and mechanical skills.
  • Ability to read and interpret blown view drawings.
  • Demonstrate the ability to identify improvements to processes and services.
  • Demonstrate a positive and professional approach to customers and colleagues at all times.
  • Excellent organisational and time management skills, including ability to work to tight deadlines and to act on own initiative.
  • Excellent interpersonal and communication skills, demonstrating professionalism and ability to engage and build relationships with a wide range of people, including customers and colleagues.
  • Excellent attention to detail.
  • Experience of dealing with customer queries and issues.
  • Experience of providing excellent customer service.