Field Service Technician

2 days ago

Enfield Town, Greater London, United Kingdom Tiger Resourcing Group Full time
Field Service Technician
Job Overview

As a Field Service Technician with Tiger Resourcing Group, you will be working within the Customer Service Department, primarily based in the field, supporting customers worldwide.


Key Responsibilities

· Conduct service interventions, including installation, commissioning, troubleshooting, and acceptance tests, on Naval vessels, Commercial vessels, and Shore Based Systems.

· Complete detailed service reports and expenses in a timely manner.

· Communicate effectively with line management regarding technical issues encountered in the field.

· Support the Customer Services Technical Helpdesk by responding to customer inquiries and writing Technical Advice Sheets when required.

· Strive for Quality, Improvement, and Customer Satisfaction.

· Familiarise and observe all Health and Safety rules and regulations during working hours.

· Complete training courses as required.

· Be prepared to work in excess of the normal 37-hour week or anti-social hours while observing contractual obligations.


Requirements

· Ability to read and interpret technical manuals.

· Knowledge of computers, including hardware and software applications.

· Knowledge of basic Networking.

· Self-motivated.

· Full driving licence.

· Valid passport.


Experience Required

· Experience in the field servicing environment, preferably Marine but not essential.


Qualifications

· ONC qualified preferably but not essential.

· Work towards gaining a Tower Climbing & Rescue Certificate.


Physical Attributes

· Ability to walk 300-400 metres with a tool kit, possible weight of 10 Kilos.

· Ability to walk up the equivalent of 10 flights of stairs, then up to 10 metres on a ladder.

· Ability to work in tight spaces, needing to twist and manoeuvre your body.

· Able to work at heights up to 70 metres.


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