Customer Service Manager
7 days ago
Company Overview
The Inn Collection Group is a multi-award-winning company in the hospitality industry, operating pubs with rooms across the North of England and Wales.
We pride ourselves on delivering exceptional customer experiences by living our core values of Customer Focused, Courage, Execution, Honesty, Respect, and Results, with the aim of Making People Happy.
Job Title: Assistant Manager
Estimated Salary: £35,000 - £45,000 per annum
Location: The Ullswater Inn, located in a beautiful setting with stunning views of Helvellyn in the heart of the Lake District.
About the Role
We are seeking an experienced and motivated Assistant Manager to join our team at The Ullswater Inn. As a key member of the management team, you will be responsible for assisting the General Manager in the day-to-day running of the inn, ensuring excellent customer service delivery, and contributing to the success of the business.
Key Responsibilities
- Assist the General Manager in the overall management of the inn, including staff supervision, customer service, and administrative tasks.
- Manage and motivate a team of staff to deliver exceptional customer experiences and achieve Company Standards.
- Liaise with Chefs, Hotel Management, and Suppliers to ensure smooth operations and high-quality products.
- Conduct stocktakes, order supplies, and manage accounts.
- Support the General Manager in implementing new initiatives and improving existing processes.
Requirements
- Proven experience in a similar role within the hospitality industry, preferably in a busy pub environment.
- Strong leadership and communication skills, with the ability to motivate and develop a team.
- Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Excellent customer service skills, with a focus on providing a warm and welcoming experience for guests.
- Familiarity with food and beverage operations, including stock control and inventory management.
Benefits
- Competitive salary package, including annual bonus scheme.
- 50% off food in any of our Inns.
- 1 bed and breakfast stay in any of our Inns during January, February, or March.
- 15% off bed and breakfast rate for friends and family.
- Tronc (tips) and employee assistance programme.
- Paid breaks and opportunities for career development.
-
Customer Service Ambassador
2 weeks ago
March, Cambridgeshire, United Kingdom Stonegate Group Full timeLocation: Ye Olde Griffin HotelWe invite applications from enthusiastic individuals who are passionate about delivering exceptional customer experiences in a fast-paced pub environment.Key Responsibilities:Support the Head Chef with orders and stock managementMaintain high standards of food hygiene and kitchen cleanlinessAssist with food preparation and...
-
Customer Service Advocate
5 days ago
March, Cambridgeshire, United Kingdom Smurfit Westrock Full timeAbout the RoleWe are seeking a part-time Customer Service Executive to join our team. As a key point of contact for designated customers, you will provide a positive and professional service.
-
Customer Service Excellence Advisor
1 week ago
March, Cambridgeshire, United Kingdom Fenland District Council Full timeFenland District Council is seeking a talented individual to join our My Fenland Team as a Customer Service Excellence Advisor.About the RoleThis exciting opportunity will see you working in a fast-paced customer-focused environment, delivering exceptional service to our residents and stakeholders.Key ResponsibilitiesTo provide excellent communication skills...
-
Customer Service Advisor
4 weeks ago
March, Cambridgeshire, United Kingdom Fenland District Council Full timeCustomer Service Representative OpportunityThis exciting role requires a people person with excellent communication skills to deliver excellent customer service at the first point of contact.You will be resolving customer queries on a wide range of council and partner services, working as part of a busy and lively customer-focused team.Variable base...
-
Customer Service Advisor
4 weeks ago
March, Cambridgeshire, United Kingdom Fenland District Council Full timeAbout the RoleFenland District Council is seeking a skilled Customer Service Advisor to join our My Fenland Team. As a key member of our team, you will be responsible for delivering excellent customer service at the first point of contact.Key ResponsibilitiesResolve customer queries on a wide range of council and partner servicesProvide admin support to key...
-
Customer Service Representative
7 days ago
March, Cambridgeshire, United Kingdom Fenland District Council Full timeFenland District Council is seeking a Customer Service Representative to join their My Fenland Team.Key Responsibilities:Deliver exceptional customer service at the first point of contact via phone, email, web chat, and in-personResolve customer queries on various council and partner servicesProvide administrative support to key services across the...
-
Customer Service Associate
3 days ago
March, Cambridgeshire, United Kingdom Busy Bee Recruitment Full timeJoin us at Busy Bee Recruitment as a Seasonal Worker and play a crucial role in helping us meet our business objectives during busy periods.Job RequirementsTo be successful in this role, you will need to possess excellent communication skills and be able to work effectively in a fast-paced environment.Key SkillsAbility to stand for long hours or walk long...
-
Sales and Service Representative
4 weeks ago
March, Cambridgeshire, United Kingdom Cameron Clarke Associates Full timeJob DescriptionJob Title: Sales AdvisorLocation: March, CambridgeshireJob Type: Full-timeHours: 45 hours/week + rotational Saturdays (4.5 hours, twice per month)Shifts: Monday to Friday 7.30am to 5.00pm, Saturday hours 7:30am-12noonSalary: £12.00-£13.00 per hour plus overtime 1.5x hourly rate for SaturdaysAbout the RoleWe are seeking a highly motivated and...
-
Store Operations Manager
1 month ago
March, Cambridgeshire, United Kingdom Lidl in Deutschland Full timeAbout the RoleWe are seeking a highly skilled and motivated Store Operations Manager to join our team at Lidl in Deutschland. As a Deputy Store Manager, you will be responsible for leading and developing a team of store colleagues, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesManage the store in the absence of the Store...
-
Financial Services Professional
9 hours ago
March, Cambridgeshire, United Kingdom Spicerhaart Full timeJob SummaryThe role of a Mortgage and Protection Adviser at Spicerhaart is to provide expert guidance to clients on securing their dream homes while ensuring their financial security. As an experienced professional in the field, you will be responsible for building strong relationships with clients, identifying their needs, and presenting them with tailored...
-
Housekeeping Services Manager
2 weeks ago
March, Cambridgeshire, United Kingdom The Inn Collection Group Full timeAbout the Role:We are seeking a skilled and experienced Head Housekeeper to join our team at The Inn Collection Group. As a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and comfort for our guests.Responsibilities:Manage the cleaning of all rooms to a high standardEnsure all public areas are...
-
Memorial Service Coordinator
1 week ago
March, Cambridgeshire, United Kingdom Dignity Funerals Limited Full timeAbout UsDignity Funerals Limited is dedicated to providing professional and dignified memorial services to our clients. As a leading provider of funeral services, we strive to ensure that every goodbye is meaningful and respectful.Job OverviewWe are seeking a highly skilled Memorial Consultant to join our team. In this role, you will work closely with...
-
Support Worker
3 days ago
March, Cambridgeshire, United Kingdom Sanctuary Group Full timeAbout the RoleWe are seeking a Support Worker to join our team as a Cleaner. The successful candidate will be responsible for maintaining the cleanliness of all communal areas, offices, and the kitchen to a high standard.As a Support Worker, you will ensure all cleaning duties are completed to a high standard, identify and report potential faults and hazards...
-
Senior Kitchen Manager
4 weeks ago
March, Cambridgeshire, United Kingdom Stonegate - Proper Pubs Full timeKitchen Team Leader OpportunityAt Ye Olde Griffin Hotel, we're seeking a highly skilled and experienced Kitchen Team Leader to join our team. As a key member of our kitchen operations, you will play a pivotal role in driving business success and developing the skills to become a leading Kitchen Manager.Key Responsibilities:Support and mentor the kitchen team...
-
Heavy Plant Service Technician
1 month ago
March, Cambridgeshire, United Kingdom Cooper Lomaz Full timeWe are seeking a skilled Heavy Plant Service Technician to join our team as a Mobile Machinery Engineer. As a Field Service Specialist, you will play a crucial role in providing repair, service, and maintenance of heavy machinery on customer sites.Key Responsibilities:Carry out field service jobs, including the repair, service, and commissioning of machines...
-
Sanctuary Homes Manager
3 days ago
March, Cambridgeshire, United Kingdom Sanctuary Group Full timeAbout the RoleWe are seeking a skilled and experienced Scheme Manager to join our Housing Operations team. The successful candidate will be responsible for providing a high-quality housing management service to our customers.The role involves supporting residents by providing information to promote independence, completing mandatory compliance tasks, and...
-
Morning Team Member
1 week ago
March, Cambridgeshire, United Kingdom Stonegate Group Full timeWe are seeking a reliable and detail-oriented Morning Team Member to join our team at Ye Olde Griffin Hotel in March.About the Role:This is an exciting opportunity to work in a busy hotel environment, providing excellent service to our guests. As a Morning Team Member, you will be responsible for maintaining high standards of cleanliness and organization...
-
Housing Operations Manager
4 days ago
March, Cambridgeshire, United Kingdom Sanctuary Group Full timeCompany OverviewSanctuary Group is a leading social landlord, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of.Salary and BenefitsThe estimated salary for this role is £15,215 - £15,686 per year, rising to £23,774 based on full-time hours after 12 months service....
-
Senior Hospitality Manager
1 week ago
March, Cambridgeshire, United Kingdom The Inn Collection Group Full timeThe Inn Collection Group is a multi award winning pubs with rooms company in outstanding locations across the North of England and Wales.Job OverviewWe are currently seeking an experienced Assistant Manager to join our team at The Ullswater Inn. As a key member of the management team, you will be responsible for delivering exceptional customer service,...
-
Memorial Service Coordinator
7 days ago
March, Cambridgeshire, United Kingdom Dignity Funerals Limited Full timeJob Summary:At Dignity Funerals Limited, we're committed to providing exceptional service to our clients during their most challenging times. As a Memorial Consultant, you'll play a vital role in ensuring that every memorial and memorial service is tailored to meet the individual needs of each family. This includes arranging bespoke services, advising on...