IT Support Specialist

3 weeks ago


Swindon, Swindon, United Kingdom CV-Library Full time
Company Overview
Xact Placements Ltd is a leading IT recruitment agency dedicated to connecting talented professionals with exciting job opportunities. We pride ourselves on our commitment to excellence, integrity, and client satisfaction.

About the Role
We are seeking an exceptional 2nd Line Support Engineer to join our client's team in Swindon. As a key member of the IT team, you will be responsible for delivering outstanding technical support services to our clients, ensuring seamless resolution of IT-related issues and excellent customer satisfaction.

Job Description
As a 2nd Line Support Engineer, you will report to the IT Operations Manager and work collaboratively with a dynamic office-based team. Your primary focus will be on providing exceptional IT support services to the user community, leveraging your expertise and knowledge to deliver timely resolutions to complex technical issues.

The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to non-technical stakeholders. You will also have a strong attention to detail, with a keen eye for quality and accuracy.

Required Skills and Qualifications
To succeed in this role, you will require:
  • Excellent problem-solving skills and analytical thinking
  • Strong technical knowledge of Windows Desktop 10/11, Windows Server 2016+, Virtual appliances, SQL Server, Microsoft Intune, Defender & 365, Networking (LAN, vLAN, WAN, Switches, Routers), Cloud Services (Azure, Email, Office, Third Party), and Active Directory (Hybrid Azure on Prem)
  • A valid driving license and own transport (essential)
  • Ongoing training and professional development to stay current with industry trends and technologies

Benefits
We offer a competitive salary package, including:
  • £31,000 - £37,000 per annum (depending on experience)
  • 25 days holiday per annum (increasing annually to 28)
  • Holiday trading allowing employees to buy or sell holiday throughout the year
  • Salary Sacrifice cycle to work scheme
  • Auto enrolment pension scheme with 1x life assurance

Working Hours
This role requires flexibility, with working hours rotating between 7am and 6pm, as well as bank holidays (excluding Christmas/Boxing Day/New Year's Day). Occasional patching may be required outside of normal working hours.
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