Administrative Support Coordinator
1 week ago
Key Responsibilities:
- Promote a warm and welcoming environment for residents, staff, and visitors.
- Manage enquiries and showrounds of the home for prospective families, ensuring the commercial performance and conversion of enquiries are supported.
- Drive occupancy and reputation of the care home as part of a community engagement team.
- Support resident and family feedback, with a focus on customer care.
- Assist with the recruitment of home staff, completing employment checks and arranging inductions.
- Prepare payroll for home-based staff.
- Provide advice and guidance to employees on queries using available HR tools and resources.
- Ensure all personal files are stored securely.
- Attend meetings and produce accurate notes and minutes where required.
- Manage rotas, safe contents, petty cash, and resident fund accounts.
- Update staff records with ad-hoc training, supervisions, and appraisals.
- Offer guidance on staff development opportunities, including signposting to apprenticeships and qualifications.
Requirements:
- Experience in a customer-facing role.
- Previous involvement in HR administration and recruitment.
- High level of attention to detail and prioritisation skills.
- Proficiency in Microsoft applications, specifically Word, Excel, and Outlook.
- CIPD qualification is beneficial.
Benefits:
- Rewarding Excellence bonus, up to £500 for a Good or Outstanding CQC inspection.
- Unlimited access to the refer-a-friend scheme, earning up to £500 per referral.
- Range of retail and leisure discounts at big brands and supermarkets.
- Free access to medical specialists for second opinions.
- Confidential and free access to counselling and legal services.
- Tax code review service.
- Option to join the monthly staff lottery.
Barchester Healthcare offers a supportive and rewarding environment for administrative careers, with opportunities for growth and development.
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