Administrative Support Coordinator

1 week ago


Horley, Surrey, United Kingdom Barchester Healthcare Full time

Key Responsibilities:




  • Promote a warm and welcoming environment for residents, staff, and visitors.
  • Manage enquiries and showrounds of the home for prospective families, ensuring the commercial performance and conversion of enquiries are supported.
  • Drive occupancy and reputation of the care home as part of a community engagement team.
  • Support resident and family feedback, with a focus on customer care.
  • Assist with the recruitment of home staff, completing employment checks and arranging inductions.
  • Prepare payroll for home-based staff.
  • Provide advice and guidance to employees on queries using available HR tools and resources.
  • Ensure all personal files are stored securely.
  • Attend meetings and produce accurate notes and minutes where required.
  • Manage rotas, safe contents, petty cash, and resident fund accounts.
  • Update staff records with ad-hoc training, supervisions, and appraisals.
  • Offer guidance on staff development opportunities, including signposting to apprenticeships and qualifications.


Requirements:




  • Experience in a customer-facing role.
  • Previous involvement in HR administration and recruitment.
  • High level of attention to detail and prioritisation skills.
  • Proficiency in Microsoft applications, specifically Word, Excel, and Outlook.
  • CIPD qualification is beneficial.


Benefits:




  • Rewarding Excellence bonus, up to £500 for a Good or Outstanding CQC inspection.
  • Unlimited access to the refer-a-friend scheme, earning up to £500 per referral.
  • Range of retail and leisure discounts at big brands and supermarkets.
  • Free access to medical specialists for second opinions.
  • Confidential and free access to counselling and legal services.
  • Tax code review service.
  • Option to join the monthly staff lottery.


Barchester Healthcare offers a supportive and rewarding environment for administrative careers, with opportunities for growth and development.


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