Sales Associate

4 weeks ago


London, Greater London, United Kingdom Hotel Chocolat Full time

At Hotel Chocolat, we are seeking a skilled and enthusiastic Key Holder to join our retail team. As a Key Holder, you will be responsible for delivering exceptional customer service, processing transactions, and maintaining the appearance of our store and café areas.

Key Responsibilities:

  • Welcome and engage with our customers to showcase our products in a warm and personable manner.
  • Process transactions, refunds, and exchanges at the till, and respond to customer feedback.
  • Learn about our range of products, including how we sell, grow cocoa, and manufacture our products.
  • Run tasting sessions and demonstrations of products.
  • Support with deliveries and stock, maintaining the delivery area and store appearance in line with health and safety guidelines.
  • Prepare hot and cold drinks, ice creams, and snacks in our café area, adhering to our allergens, quality, and health and safety standards.

What We Offer:

  • A competitive hourly rate of £13.00.
  • Incentives based on performance.
  • 50% unlimited staff discount to treat yourself and your friends and family.
  • 70% discount off a stay in our Hotel in St Lucia.
  • A chance to work in an exciting, innovative, and expanding company.

We recognize that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working.



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