Crowne Plaza F&B Supervisor

1 month ago

Saintfield, United Kingdom Andras Hotels Full time
About the Role

We are seeking a highly motivated and experienced F&B Supervisor to join our team at Crowne Plaza. As a key member of our Food and Beverage department, you will be responsible for ensuring exceptional customer service, maintaining high standards of quality and safety, and leading a team of staff to deliver outstanding results.

Key Responsibilities:

  • Lead and motivate a team of staff to deliver exceptional customer service and maintain high standards of quality and safety.
  • Ensure that all areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements.
  • Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives.
  • Have full awareness of Crowne Plaza brand standards and your role as Supervisor in ensuring the F&B team follow through on these standards on a daily basis.
  • Be present to meet and greet customers, checking requirements and passing on relevant information.
  • Check and monitor that all beverages and food items are prepared and served according to company standards and within regulations – maintaining customer service at all times.
  • Have full product knowledge of the facilities offered at the hotel.
  • Supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction.
  • Awareness of guest satisfaction scores and the measures put in place to meet department quality targets and objectives.
  • Be confident with people, be able to sell, and able to deal with any guest complaints/issues in a timely and efficient manner.
  • Health and Safety management – comply with company procedures and Safety Risk Audits.
  • Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.

What We Offer:

  • Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends.
  • Health Care Cash Plan.
  • Diamond membership of Kingsbridge Hospital Group.
  • Enhanced Pension Scheme.
  • Enhanced Maternity Pay.
  • Enhanced Paternity Pay.
  • Cycle to work.
  • Recruit a friend scheme.
  • Employee Appreciation and Social Events.
  • Employee of the Month Award.
  • £20 for completion of FLOW training.
  • Increased Annual leave with service.
  • Discount at Bodyscape – Employee rate and family and friend rate.
  • Cyrospa discount rate at Bodyscape.
  • Communication and advice on Health and Wellbeing.
  • Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group.
  • Work for globally renowned Hotel Brands.
  • Reward Club Incentive Scheme.
  • Hotel Incentive scheme.

About Us:

Andras Hotels is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast's largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture:

Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Requirements:

  • Experience within a Food and Beverage role.
  • Proven experience of supervising and directing others, while demonstrating a hands-on approach.
  • Customer service experience.
  • Ability to meet deadlines, and work under pressure with the ability to motivate others within the Food and Beverage Team.
  • Good communication and organisational skills.

Closing Date: Thursday 17th October, 2024

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