Automotive Workshop Manager

3 weeks ago

Portsmouth, Portsmouth, United Kingdom Halfords Full time
Job Title: Automotive Workshop Controller

Are you a skilled automotive professional looking for a challenging role where you can utilize your technical expertise to lead a team and drive business success? We have an exciting opportunity for an Automotive Workshop Controller to join our team at Halfords.

About the Role:

As an Automotive Workshop Controller, you will be responsible for the smooth operation of our workshop, ensuring that our customers receive exceptional service and that our team is motivated and productive. You will be accountable for allocating jobs to the workshop team, holding daily huddles to ensure everyone is aware of commercial priorities, and providing technical support to the team as needed.

Key Responsibilities:
  • Lead and motivate the workshop team to achieve exceptional customer service and business results
  • Allocate jobs to the workshop team based on technical requirements and customer demand
  • Hold daily huddles to ensure the team is aware of commercial priorities and focused on exceeding customer expectations
  • Provide technical support to the team as needed, ensuring that our customers receive the highest level of service
  • Work closely with the management team to drive business growth and improve operational efficiency
What We Offer:

We offer a competitive salary, a comprehensive benefits package, and opportunities for career development and progression. You will also have access to our state-of-the-art facilities, including a fully equipped workshop and a team of experienced technicians.

Requirements:
  • Technically trained to Level 3 in Light Vehicle Maintenance standard, or equivalent time served
  • Experience of managing/supervising a team/workshop to drive performance and delivery
  • Excellent customer approach - ability to communicate clearly and simply to customers
  • Experience of developing colleagues through delivery of technical training
  • Experience of exceeding customer metrics - working with management to support in driving key metrics and KPI's
  • Experience of meeting compliance standards across Health and Safety and quality
  • Experience of labour force scheduling, with proven time management skills
  • Must hold a current full valid driving licence
Why Join Halfords?

At Halfords, we are passionate about delivering exceptional customer service and providing our customers with the best possible experience. We offer a supportive and inclusive work environment, with opportunities for career development and progression. We are committed to investing in our people and providing them with the skills and training they need to succeed.

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