Luxury Hotel Service Director
3 weeks ago
Annual Salary: £35,000
This luxury hotel group based in Amersham, UK, is seeking a seasoned Front Office Manager to direct their front office operations, focusing on delivering exceptional guest experiences. The ideal candidate will have a proven track record of leading teams and driving operational excellence.
Main Duties:- Lead the Reception and Nights teams to provide outstanding customer service, ensuring every guest feels valued and cared for.
- Develop and implement SOPs to streamline front office processes, minimizing wait times and maximizing efficiency.
- Maintain close relationships with corporate clients, managing RFPs and ensuring ongoing positive partnerships.
- Support health and safety compliance within the front office, guaranteeing a safe environment for guests and staff.
Necessary Qualifications:
- Prior experience as a Front Office Manager or Assistant Front Office Manager in a similar hospitality setting.
- Demonstrated expertise in team leadership, with a focus on training and development.
- Ambitious and results-driven professional with a passion for delivering exceptional customer experiences.
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