Senior Product Management Lead
4 weeks ago
Transform Business Travel with Us
At American Express, we're committed to delivering exceptional customer experiences. As a Senior Product Management Lead, you'll play a critical role in shaping the future of our Business Travel Account (BTA) product. This is a unique opportunity to leverage your expertise in product development, innovation, and customer-centricity to drive growth and success.
About the Role
- Lead the development of BTA features, working closely with cross-functional teams to identify opportunities and deliver meaningful products and capabilities.
- Collaborate with engineering teams to translate business requirements into product and process development requirements.
- Develop and maintain a deep understanding of customer needs and market opportunities, ensuring our products meet the evolving needs of our customers.
- Drive production validation testing and issue management with scrum teams.
- Communicate effectively with stakeholders, providing clear and concise updates on product development and progress.
What We Offer
- A competitive base salary and bonus incentives.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- A flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- Generous paid parental leave policies.
- Free access to global on-site wellness centers staffed with nurses and doctors.
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Requirements
- Multiple years of experience in product development, including experience as a product owner working directly with a scrum team.
- Accurately translate business requirements into product and process development requirements.
- Lead production validation testing and issue management with scrum teams.
- Ability to clearly communicate decisions and the rationale behind them.
- Understanding of technology, including commercial, B2B solutions, and virtual payment capabilities.
- Demonstrated project management experience, leading complex projects.
- Ability to identify and synthesize trends to provide value-added analysis and recommendations for improvement to leaders.
- Experience in customer-facing roles such as sales support, account development, implementations, or customer service.
- Strong ability to stay connected to remote leadership.
Preferred Qualifications
- Scrum Product Owner.
- Certified SAFe Agilist.
- Certified Agile Champion (ScrumMaster).
- Agile Project Leadership.
- Degree-level education.
Why Choose American Express?
We prioritize our colleagues' holistic well-being, offering benefits and programs that support their physical, financial, and mental health. Our commitment to diversity, equity, and inclusion creates a workplace where everyone feels seen, heard, and valued. Join us in shaping the future of business travel and customer experiences.
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