Senior Product Management Lead

4 weeks ago


Burgess Hill, West Sussex, United Kingdom American Express Full time

Transform Business Travel with Us

At American Express, we're committed to delivering exceptional customer experiences. As a Senior Product Management Lead, you'll play a critical role in shaping the future of our Business Travel Account (BTA) product. This is a unique opportunity to leverage your expertise in product development, innovation, and customer-centricity to drive growth and success.

About the Role

  • Lead the development of BTA features, working closely with cross-functional teams to identify opportunities and deliver meaningful products and capabilities.
  • Collaborate with engineering teams to translate business requirements into product and process development requirements.
  • Develop and maintain a deep understanding of customer needs and market opportunities, ensuring our products meet the evolving needs of our customers.
  • Drive production validation testing and issue management with scrum teams.
  • Communicate effectively with stakeholders, providing clear and concise updates on product development and progress.

What We Offer

  • A competitive base salary and bonus incentives.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • A flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
  • Generous paid parental leave policies.
  • Free access to global on-site wellness centers staffed with nurses and doctors.
  • Free and confidential counseling support through our Healthy Minds program.
  • Career development and training opportunities.

Requirements

  • Multiple years of experience in product development, including experience as a product owner working directly with a scrum team.
  • Accurately translate business requirements into product and process development requirements.
  • Lead production validation testing and issue management with scrum teams.
  • Ability to clearly communicate decisions and the rationale behind them.
  • Understanding of technology, including commercial, B2B solutions, and virtual payment capabilities.
  • Demonstrated project management experience, leading complex projects.
  • Ability to identify and synthesize trends to provide value-added analysis and recommendations for improvement to leaders.
  • Experience in customer-facing roles such as sales support, account development, implementations, or customer service.
  • Strong ability to stay connected to remote leadership.

Preferred Qualifications

  • Scrum Product Owner.
  • Certified SAFe Agilist.
  • Certified Agile Champion (ScrumMaster).
  • Agile Project Leadership.
  • Degree-level education.

Why Choose American Express?

We prioritize our colleagues' holistic well-being, offering benefits and programs that support their physical, financial, and mental health. Our commitment to diversity, equity, and inclusion creates a workplace where everyone feels seen, heard, and valued. Join us in shaping the future of business travel and customer experiences.


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