Senior Product Management Lead

1 week ago

Burgess Hill, West Sussex, United Kingdom American Express Full time

Lead the Way with American Express

We're seeking a Senior Product Owner to join our Corporate Program Product Development (CPPD) team within Global Commercial Services (GCS). This role will be critical in sustaining and accelerating the growth of our Business Travel Account (BTA) product by defining and refining features that deliver compliance, transformation, and global consistency.

About the Role

  • As a Product Owner, you will be responsible for understanding and validating client needs and market opportunities, translating those needs and key priorities into features and user stories, and working side by side with Engineering to ship meaningful product using Agile software development methodologies.
  • Multiple years of experience in product development, including experience as a product owner working directly with a scrum team.
  • Able to accurately translate business requirements into product and process development requirements (features and user stories) to feed into the BTA feature backlog and development process.
  • Lead production validation testing and issue management with scrum teams.
  • Ability to clearly communicate decisions and the rationale behind them. Comfortable making decisions even when others disagree.
  • Understanding of technology, prior experience in commercial, B2B solutions, and virtual payment capabilities is a plus.
  • Demonstrated project management experience, leading complex projects. Proven track record of working with global and virtual teams to support successful software development.
  • Ability to identify and synthesize trends to provide value-added analysis and recommendations for improvement to leaders.
  • Experience in customer-facing roles such as Sales Support, Account Development, Implementations, or Customer Service is desired.
  • Strong ability to stay connected to remote leadership.
  • Desire to have fun, work with others, and find humor and perspective in challenging and frustrating situations.

What We Offer

  • Competitive base salaries.
  • Bonus incentives.
  • Support for financial-well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
  • Generous paid parental leave policies (depending on your location).
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
  • Free and confidential counseling support through our Healthy Minds program.
  • Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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