Service Delivery Manager

16 hours ago

Bury St, Suffolk, United Kingdom Liberty Gas Group Full time
Service Delivery Manager Job Description

Liberty Gas Group is seeking a highly skilled Service Delivery Manager to oversee the running of our gas service delivery operations. As a key member of our team, you will be responsible for ensuring the delivery of high-quality services to our customers, while also driving business growth and improving operational efficiency.

Key Responsibilities:
  • Manage multi-disciplinary teams across service, repair, and installations
  • Provide an effective, high-quality service, repair, and assist installation activities to domestic and non-domestic stock assets
  • Oversee group service delivery of contracts
  • Deliver and report operationally to the Liberty Gas Group Management Team on the operational performance and profit and loss of the gas service and repair
  • Assist with the installation contracts in the North West area
  • Assist where needed all Liberty's subsidiaries and external clients
  • Integrate the delivery team and assist in its delivery via the senior management team
  • Manage Contract Supervisors, Field Teams, and Administration Teams
  • Through Supervisors, manage technical standards
  • Ensure effective supervision and control of all work carried out
  • Prepare valuations, agreement of variations, and billing for all completed work
  • Effectively monitoring contracts throughout the contract period
  • Assist in the development of performance management
Requirements:
  • City & Guilds, NVQ Level 2 or equivalent in a technical/supervisory/management or similar discipline
  • Understanding of gas legislation
  • Full driving license
  • Technical skills and a high level of technical understanding
  • Contract supervision experience
  • Relevant commercial acumen
Benefits:
  • Company Car Plus Fuel Card
  • Pension scheme
  • 25 days Annual Leave, plus Bank Holidays
  • Cycle to Work scheme
  • Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
  • YuLife, includes:
  • Life Insurance/Death in service benefit – 2x annual salary value
  • Smart Health (including round the clock access to 24/7 UK-based GPs)
  • Best Doctors to provide a second opinion on complex cases or diagnosis
  • Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
  • Online Health Check
  • Nutrition consultations
  • Online fitness program
  • YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
  • Free will writing
  • Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
  • Exclusive membership and wellbeing product discounts
  • Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
  • Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
  • Discounted gym membership
  • Savings on cinema tickets, travel, holidays & retail

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