Experienced Casino Professional

4 weeks ago


London, Greater London, United Kingdom Grosvenor Casinos Full time
Table Games Specialist

About the Role

We are seeking an experienced table games specialist to join our team at Grosvenor Casinos. As a valued member of our gaming floor team, you will be responsible for delivering exceptional customer service and ensuring a safe and enjoyable gaming experience for all patrons.

Key responsibilities include acknowledging and welcoming customers, understanding game rules and payouts, and connecting with first-time customers to explain how games are run. You will also be expected to follow guidance from the CADS and gaming supervisor to meet table demand and deliver fantastic service.

In addition to your gaming expertise, you will be trained on our safer gambling policies and procedures to identify signs of problem gambling and inform a manager as needed.

As a valued team member, you will receive a number of benefits, including a 1000 joining incentive*, a share of uncapped tips, premium pay allowance after midnight, and 50% off food and soft drinks across all Grosvenor and Mecca venues.

Our generous 1000 joining incentive is paid out in two installments of 500 after 6 months and 12 months (Terms and conditions apply).



Requirements

To be successful in this role, you will need to have a strong understanding of table games, including rules, payouts, and high-value member identification. You will also need to be able to work effectively as part of a team, communicate clearly with customers, and maintain a safe and respectful gaming environment.

As a valued team member, you will be expected to adhere to our company values and policies, including our commitment to safer gambling and customer service excellence.



What We Offer

As a table games specialist at Grosvenor Casinos, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and knowledge, and contribute to the success of our business.

We offer a competitive salary and benefits package, as well as opportunities for career progression and professional development.

Join our team and become part of a leading gaming operator that is committed to excellence and customer satisfaction.



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