Experienced Casino Floor Professional

4 weeks ago


London, Greater London, United Kingdom The Rank Group Full time

Company Overview

Grosvenor Casinos is a leading gaming operator in the UK, committed to delivering exceptional customer experiences across its venues.

We are seeking an experienced dealer to join our team at The Barracuda, 1 Baker St, London W1U 8ED.

Job Responsibilities

  • Provide exceptional customer service, welcoming and assisting players in gaming areas.
  • Understand game rules, payouts, and identify high-value members to deliver personalized experiences.
  • Connect with first-time customers, explaining game rules and procedures.
  • Follow guidance from the CADS and gaming supervisor to meet table demand and deliver excellent service.
  • Prioritize safer gambling, recognizing signs of problem gambling and informing managers.

Requirements

  • A strong personality and excellent communication skills.
  • Holder of a PFL (Personal Licence) and ability to work collaboratively as part of the wider casino team.
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
  • Flexibility to work varied shifts, including nights, weekends, and bank holidays.
  • Applicants must be 18+ and have the right to work in the UK.

Benefits

As a valued team member, you'll receive a £1000 joining incentive*, a share of uncapped tips, premium pay allowance after midnight, and 50% off food and soft drinks across all Grosvenor and Mecca venues.

Our generous £1000 joining incentive is paid out in two installments of £500 after 6 months and 12 months (Terms and conditions apply).



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