Experienced Casino Floor Professional

4 weeks ago


London, Greater London, United Kingdom The Rank Group Full time

About the Role

We are seeking an experienced casino dealer to join our team at Grosvenor Casinos. As a key member of our gaming floor, you will be responsible for providing exceptional customer service and ensuring a safe and welcoming environment for all guests.

Key Responsibilities

  • Acknowledge and welcome customers, providing assistance and guidance as needed.
  • Understand and explain the games, payouts, and benefits of being a high-value member.
  • Connect with first-time customers, providing a warm and engaging experience.
  • Follow guidance from the CADS and gaming supervisor to meet table demand and deliver excellent service.
  • Be aware of and prioritize safer gambling practices, identifying signs of problem gambling and reporting to a manager.

What We Offer

As a valued team member, you will receive a competitive salary, a £1000 joining incentive, a share of uncapped tips, and a range of benefits including premium pay allowance, free meals, and social events.

Requirements

  • A fantastic personality and excellent communication skills.
  • A valid PFL and ability to work collaboratively as part of a team.
  • A commitment to living our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
  • The flexibility to work a variety of shifts, including nights, weekends, and bank holidays.


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