Software Support Specialist
4 days ago
Job Title: Software Support Specialist
Company: FLAGS Software Ltd
Location: Solihull, UK
Job Type: Full-time
Contract Type: Permanent
About the Role:
We are seeking a highly skilled and motivated Software Support Specialist to join our team. As a Software Support Specialist, you will be responsible for providing world-class technical support to our customers, partners, and colleagues.
Key Responsibilities:
- Provide technical support to customers, partners, and colleagues via phone, email, and remote access.
- Troubleshoot and resolve technical issues with our software products and internal systems.
- Collaborate with the Development team to resolve complex technical issues.
- Work with the Sales team to provide product demonstrations and training.
- Develop and maintain technical documentation and knowledge base articles.
- Participate in on-call rotation to provide 24/7 support to critical customers.
- Stay up-to-date with the latest software releases and updates.
- Collaborate with the Operations team to improve support processes and procedures.
Requirements:
- 2+ years of experience in a technical support role.
- Strong technical skills, including knowledge of software development, networking, and operating systems.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and troubleshooting skills.
- Experience with helpdesk software and ticketing systems.
- Knowledge of SQL Server and database interrogation is a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a leading software company.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
- Flexible working hours and remote work options.
How to Apply:
If you are a motivated and experienced technical support professional looking for a new challenge, please submit your application, including your resume and cover letter.
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