Corporate Arrears Recovery Specialist

3 weeks ago


Birkenhead, Wirral, United Kingdom Connells Group Full time

Arrears and Debt Collector

We are looking for a skilled and motivated individual to join our team in the role of Arrears and Debt Collector. As an Arrears and Debt Collector, you will be responsible for managing accounts in arrears, establishing and maintaining relationships with tenants, negotiating payments, handling objections and ensuring maximum recovery of overdue payments.

Key Responsibilities:

  • Manage a portfolio of arrears accounts, ensuring timely and effective communication with tenants and other stakeholders.
  • Negotiate payment plans and agreements with tenants, ensuring compliance with company policies and procedures.
  • Monitor and report on arrears accounts, identifying trends and areas for improvement.
  • Collaborate with internal stakeholders to ensure effective debt collection and resolution.
  • Provide excellent customer service, responding to tenant inquiries and resolving issues in a timely and professional manner.

Requirements:

  • Excellent communication and negotiation skills, with the ability to build strong relationships with tenants and other stakeholders.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple deadlines.
  • Ability to work under pressure, meeting targets and deadlines in a fast-paced environment.
  • Knowledge of debt collection procedures and protocols, with the ability to interpret and apply company policies and procedures.
  • Highly motivated and results-driven, with a passion for delivering excellent customer service and achieving business objectives.

About Connells Group

Connells Group is an equal opportunities employer, committed to diversity and inclusion in the workplace. We are proud to be a leading provider of property services, with a reputation for excellence and customer service.



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