Corporate Debt Recovery Specialist
3 weeks ago
Corporate Debt Recovery Specialist
We are seeking a Corporate Debt Recovery Specialist to manage accounts in arrears, establish and maintain relationships with tenants, negotiate payments, handle objections, and ensure maximum recovery of overdue payments.
Key Responsibilities:
- Manage all rent arrears in a timely and efficient manner.
- Communicate with tenants by phone, email, SMS, and other approved methods to maximise rent collection.
- Keep accurate records of all communications with tenants and related parties.
- Process payments over the phone and ensure accurate processing of all monies received.
- Negotiate payment arrangements and ensure they are met with effective monitoring.
- Deal with all correspondence in a timely and professional manner.
- Comply with policies and procedures relevant to debt collection.
- Liaise with LSC to keep them informed of rent arrears and maximise recovery.
- Recommend serving notice to tenants where all necessary criteria are met.
- Liaise with internal stakeholders as required.
- Effectively monitor and report on rent arrears as required by the business.
- Make recommendations in relation to irrecoverable debt.
- Contribute to the development and implementation of related policies, procedures, and service improvement plans.
Required Skills:
- Organised and efficient with the ability to work under pressure.
- Excellent communication and telephone skills.
- Good questioning and negotiating skills.
- Positive attitude and high motivation to achieve targets.
- Flexible approach to working.
Preferred Experience:
- Collections/credit control experience, managing a large portfolio.
- Lettings experience.
- High volume call handling experience.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.
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