Senior Cash Collection Specialist
4 weeks ago
We are seeking a highly skilled Senior Cash Collection Specialist to join our team at Deva Recruitment Services Ltd in Bromborough. This is an excellent opportunity to develop your career in a dynamic and fast-paced environment.
Job DescriptionThe successful candidate will be responsible for managing a portfolio of customers, ensuring timely payments according to agreed terms. You will provide exceptional customer service, handle high-volume customer inquiries, maintain accurate records, and update our accounts receivable system.
You will process card payments, issue electronic direct debit mandates, and communicate effectively with customers regarding work-in-progress statements. Additionally, you will escalate any concerns to the Credit Control Team Leader and manage customer queries through our query management system.
Key Responsibilities- Manage a portfolio of customers to ensure timely payments.
- Provide high-level customer service to internal and external clients.
- Handle high-volume customer inquiries over the phone.
- Maintain accurate customer records.
- Update our accounts receivable system with collection activities.
- Process card payments and issue electronic direct debit mandates.
- Communicate with customers regarding work-in-progress statements.
- Escalate concerns to the Credit Control Team Leader.
- Manage customer queries through our query management system.
To be successful in this role, you will need at least 2 years of experience in credit control, handling high transaction volumes. You must be tenacious, organized, and committed to delivering excellent customer service. A proven track record of achieving cash collection targets and minimizing bad debts is essential.
Essential Qualifications- At least 2 years of credit control experience.
- High level of written and oral communication skills.
- Strong Microsoft Excel skills.
- Knowledge of the end-to-end credit control process.
The estimated salary for this position is £25,000 - £30,000 per annum, depending on experience. We offer a competitive benefits package, including [insert benefits].
This is a great opportunity to develop your career in a dynamic and fast-paced environment. If you are a motivated and experienced credit controller looking for a new challenge, please apply today.
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