Crypto Industry Growth Specialist

1 week ago


London, Greater London, United Kingdom Jumpcrypto Full time

About Notabene

Notabene is a remote-first and globally distributed team of 40 employees on a mission to make cryptocurrency a part of the everyday economy. As a regulation technology (reg-tech) company, we build tools used by crypto organizations and financial institutions alike to reduce transaction risk and make crypto transfers safe.

We're proud to have the support of Y Combinator, Jump Capital, Castle Island, Green Visor Capital, and more. Our goal is to become the leading global platform and network for compliant crypto transactions.

About the Role

We're hiring a Customer Success Manager. This role is critical in supporting our growth and expansion in EMEA. You will be responsible for helping customers achieve their goals using our products and services.

  • Establish and maintain long-term relationships with stakeholders within assigned accounts.
  • Deliver expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program.
  • Contribute to strategic decision making by sharing ideas and feedback on trends, customer needs, sales, product, and marketing information.

Requirements

We're looking for someone with:

  • Prior working experience in Customer Success or Account Management in a B2B SaaS space or a complex technical market.
  • Experience contributing to the creation of Customer success processes and resources.
  • High emotional intelligence and motivation by learning and problem-solving.
  • Experience in Fintech and/or Reg-tech and/or Compliance and an interest in cryptocurrency is a plus but not required.

Success Metrics

You'll be successful if you:

  • Directly contribute to increasing the net retention of our customers in EMEA.
  • Clients trust and rely on you to help them achieve their goals.
  • The Customer Success team is more efficient and scalable thanks to your input on how to automate, simplify, and improve daily workflows.
  • You manage commercial discussions, identify and proactively mitigate risk, and renew and grow your book of business.

What We Offer

Salary: $120,000 - $180,000 per year. Benefits include health insurance, retirement plan, and stock options.

This is an exciting opportunity to join a growing company that's shaping the future of the crypto industry.



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