Customer Service Specialist

2 weeks ago


Stockport, Stockport, United Kingdom LSH Auto Full time

LSH Auto is seeking a passionate and innovative Customer Experience Executive to enhance our customers' online journey by providing an exceptional digital experience across all platforms. As a key member of our Digital Team, you will work closely with various departments to ensure that our digital touchpoints reflect our commitment to outstanding customer service.

Your main responsibilities will include managing customer inquiries through digital channels, optimizing online processes, and continuously seeking ways to improve the customer experience. This is an exciting opportunity for someone who is enthusiastic about digital technology and its impact on customer satisfaction.

Key Responsibilities:

  • Handle all online enquiries with professionalism, ensuring customer expectations are met and that our brand is well-represented.
  • Work towards individual and team KPIs to drive success and continuous improvement.
  • Maximize workshop capacity through central service booking processes via both inbound and outbound prospecting activities.
  • Respond to all customer contacts in a friendly and timely manner, recording necessary information to aid in effective customer relationship management.
  • Meet and exceed online enquiry service levels, ensuring prompt, quality responses.
  • Maximize opportunities to upsell specified products, such as Service Care, when appropriate.
  • Adhere strictly to company policies and procedures, maintaining a high standard of compliance.

Requirements:

  • Excellent communication skills and a customer-focused approach.
  • Ability to work effectively towards individual and team goals.
  • Strong organizational skills with the ability to manage multiple enquiries.
  • Proficiency in handling digital communication channels.
  • Experience in a customer service or call centre environment is desirable.

Benefits:

  • Colleague Referral Scheme (£500 - £1000)
  • A range of Mercedes Benz training and leadership programmes
  • Platinum Plus Rewards Scheme
  • Colleague Car Purchase Scheme
  • Eye care Vouchers
  • Life Assurance (4 x annual salary)
  • 31 days holiday (including bank holidays), rising to 38 days with length of service
  • Wellbeing Support
  • Company Pension
  • Full uniform provided
  • On site gym


  • Stockport, Stockport, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Role SummaryWe are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Stockport, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key ResponsibilitiesCustomer Service: Greet and assist customers with product...


  • Stockport, Stockport, United Kingdom Trust Ford Full time

    About the Role:As a Customer Service Representative - Client Needs Specialist, you will be responsible for providing exceptional customer service to our clients. You will work closely with our team to ensure that our clients receive the highest level of service possible.Key Responsibilities:Provide customer service to clients via phone, email, and...


  • Stockport, Stockport, United Kingdom BTA Full time

    Job OverviewRole: Customer Support SpecialistLocation: Remote with occasional visits to customer locations in the North WestProduct Speciality: Advanced Monitoring Assistive TechnologySalary: Competitive package including bonus, car allowance, pension, and 28 days holiday plus bank holidayRole Type: Customer Service, Customer RelationshipThis is an exciting...


  • Stockport, Stockport, United Kingdom RecruitmentRevolution Full time

    Role Overview: We are seeking a skilled Vehicle Handover Customer Specialist to join our team at RecruitmentRevolution. This role offers an excellent opportunity for someone with a 'can-do' attitude and excellent customer-centric energy to develop their career.Key Responsibilities:Providing accurate information at all times for all customers, including...


  • Stockport, Stockport, United Kingdom LSH AUTO Full time

    We are seeking a Customer Experience Specialist to work within our flagship dealership in Stockport.This is a full-time position of 40 hours with a salary of £24,232 plus bonus.Benefits:Colleague Referral Scheme (£500 - £1000) A range of Mercedes Benz training and leadership programmes Platinum Plus Rewards Scheme Colleague Car Purchase Scheme Eye care...


  • Stockport, Stockport, United Kingdom LSH AUTO Full time

    We are seeking a Customer Experience Specialist to work within our flagship dealership in Stockport.This is a full-time position of 40 hours with a salary of £24,232 plus bonus.Benefits:Colleague Referral Scheme (£500 - £1000)• A range of Mercedes Benz training and leadership programmes• Platinum Plus Rewards Scheme• Colleague Car Purchase Scheme•...


  • Stockport, Stockport, United Kingdom LSH AUTO Full time

    We are seeking a Customer Experience Specialist to work within our flagship dealership in Stockport.This is a full-time position of 40 hours with a salary of £24,232 plus bonus.Benefits:Colleague Referral Scheme (£500 - £1000)• A range of Mercedes Benz training and leadership programmes• Platinum Plus Rewards Scheme• Colleague Car Purchase Scheme•...


  • Stockport, Stockport, United Kingdom beBee Professionals Full time £22,000 - £28,000

    As a Service Excellence Specialist, you will be responsible for delivering exceptional customer experiences. You will handle incoming calls, emails, and chat queries from customers, providing accurate information and resolving issues efficiently.Key Responsibilities:Handle customer inquiries and resolve issues in a timely manner.Provide product and service...


  • Stockport, Stockport, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is looking for a Service Excellence Specialist to deliver exceptional customer service and support in the UK.Key Responsibilities:Provide accurate and timely responses to customer inquiries.Resolve customer issues efficiently and escalate when necessary.Process customer orders and manage account information.Work closely with other...


  • Stockport, Stockport, United Kingdom CHT Group Full time

    Service Technician - Textile CareJob Summary:We are seeking a skilled Technical Service Specialist to join our team at CHT Group. As a Technical Service Specialist, you will be responsible for providing technical application support to key accounts, acquiring new customers, and driving market development.Key Responsibilities:Technical application support for...


  • Stockport, Stockport, United Kingdom LSH AUTO Full time

    We are seeking a skilled Customer Experience Specialist to deliver exceptional handover experiences for our customers.This role involves working closely with customers to ensure a seamless handover process, from point of sale to customer collection.The ideal candidate will have creative experience in delivering outstanding customer services and a natural...


  • Stockport, Stockport, United Kingdom RecruitmentRevolution Full time

    Role Overview:We are seeking a skilled and customer-focused individual to join our team as a Vehicle Handover Customer Specialist.This role offers a unique opportunity to develop your career and provide exceptional customer service in a fast-paced showroom environment.About the Role:Provide accurate information to customers, ensuring a seamless vehicle...


  • Stockport, Stockport, United Kingdom RS Group plc Full time

    Role: Customer Integration SpecialistLocation: Hybrid, RemoteContract Type: Full-Time, Fixed Term ContractTransforming Customer ExperienceWe're seeking a skilled professional to support our customers through a major integration project, revolutionizing how they purchase from us.Key Responsibilities:Onboarding Customers: Ensure seamless integration of...


  • Stockport, Stockport, United Kingdom Toyota Full time

    Unlock Your Potential with ToyotaWe are seeking a highly organized and customer-focused Service Advisor to join our team at Toyota. As a key member of our aftersales department, you will play a vital role in ensuring our customers receive exceptional service and support throughout the life cycle of their vehicle.About the Role:As a Service Advisor, you will...


  • Stockport, Stockport, United Kingdom The Recruitment Group Full time

    Customer Service CoordinatorWe are seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Manage a portfolio of key customers and develop strong relationships with each customer.Respond to...


  • Stockport, Stockport, United Kingdom CB Staffing Group Full time

    We are seeking a motivated Customer Service Advisor to join our team based in Cheadle, Stockport. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients and customers.Key Responsibilities:Answering customer inquiries via phone, email and chat in a timely and professional manner.Resolving customer...


  • Stockport, Stockport, United Kingdom Toyota Full time

    About the Role:We are seeking a highly organized and customer-focused Service Advisor to join our team at Toyota. As a key member of our service department, you will be responsible for managing the customer experience throughout the service/repair process.Key Responsibilities:Provide exceptional customer care and support, ensuring that customer issues are...


  • Stockport, Stockport, United Kingdom Toyota Full time

    Customer Service Advisor RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our service department, you will be responsible for managing customer relationships and ensuring that their needs are met throughout the service and repair process.Key Responsibilities:Be a central...


  • Stockport, Stockport, United Kingdom Toyota Full time

    About the Role:We are seeking a highly organized and customer-focused Service Advisor to join our Toyota team. As a key point of contact for customer care and vehicle lifecycle support, you will collaborate with sales, parts, and technicians to ensure seamless service and repair processes.Key Responsibilities:Manage customer expectations and resolve issues...

  • Service Technician

    1 month ago


    Stockport, Stockport, United Kingdom CHT Group Full time

    Service Technician - Textile Care SpecialistJob Summary:We are seeking a highly skilled Service Technician - Textile Care Specialist to join our team at CHT Group. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers in the textile care industry.Key Responsibilities:Provide...