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Customer Service Representative

2 months ago

Trafford Park, United Kingdom Jobwise Ltd Full time
{"title": "Customer Service Advisor/ Customer Account Handler", "description": "Job Summary

We are seeking a highly skilled and customer-focused individual to join our vibrant team in Manchester as a Customer Service Advisor/ Customer Account Handler. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and promoting a world-class service across the company.

Key Responsibilities
  • Provide and promote a professional, customer-focused service
  • Ensure that the needs of customers are being satisfied and a world-class service is being delivered and promoted across the Company
  • Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries are resolved
  • Adhere to agreed customer service standards, service level agreements, policies, and procedures across all customer service functions
  • Deal with queries promptly and appropriately by verifying understanding, answering questions, and offering assistance to increase efficiency and service levels
  • Establish, develop, and maintain effective working relationships with all internal colleagues
  • Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures
  • Provide quotes to customers in line with agreed schedules and input this data into the system
Requirements
  • Previous experience within customer service
  • Experience within logistics, transport, or freight
  • Excellent customer service skills
  • Good general IT knowledge
  • Product and pricing schedules
  • Dealing effectively with customer queries
  • Building and maintaining effective working relationships both internally and externally
  • Customer Account management
  • Using software management systems
What We Offer
  • Salary of up to GBP30000
  • Monday-Friday
  • Life assurance
  • Pension
  • Exceptional fleet
  • Opportunity for training and development (CPC training)
  • Full Uniform and PPE
  • Onsite Parking
  • Cycle to work scheme
  • Loyalty Awards (recognises employees with 5, 10, 20, 30, and 40 years service)
  • Employee benefits and discounts across a range of top brands (including shopping, travel, motoring, and days out)

We are an employment agency, and the details sent in your application may be stored on our secure database. Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days, your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see.", "lang_code": "en-US"}