IT Application Support Specialist
2 days ago
We are seeking a highly skilled and experienced IT Application Support Specialist to join our team at Victrex. As an Application Support Analyst, you will play a vital role in ensuring the smooth operation of our business-critical applications.
Key Responsibilities- Deliver First-Line Application Support: Provide timely and effective support to our users, diagnosing and resolving issues related to our business applications.
- Collaborate with Cross-Functional Teams: Work closely with our IT Service Delivery Manager, application cross-functional teams, super users, and work stream leaders to triage, troubleshoot, and resolve application technical issues.
- Perform Regular Monitoring and Maintenance: Ensure the stability and performance of our applications by performing regular monitoring and maintenance tasks.
- Assist with Software Deployment: Assist with the deployment of new software releases and updates, including testing and validation.
- Maintain Application Support Documentation: Maintain and improve application support documentation, including relevant knowledge base articles and user guides.
- Provide Reporting and MI: Provide regular reporting and management information to our IT Leadership Team related to our enterprise applications.
- Proven Track Record: A proven track record in an application support role, ideally with experience in Dynamics 365.
- ITIL Framework: Familiarity with the ITIL framework and processes.
- Problem-Solving Skills: Strong problem-solving abilities, a keen eye for detail, and excellent written and verbal communication skills.
We offer a competitive starting salary, ranging from £28,000 to £35,000 per annum, based on experience. Our benefits include 29 days of annual leave plus bank holidays, a competitive pension scheme with employer contributions of up to 14%, annual bonus scheme, share options, and private medical insurance.
We value diversity and encourage applications from all sections of the community. Please talk to us about flexible working.
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