Senior Account Executive
17 hours ago
About the Role
We are seeking a highly motivated and experienced Senior Account Executive to join our Commercial team in Shoreditch. This is a critical role where you will be responsible for managing relationships with key enterprise merchant accounts, driving performance growth and satisfaction while helping Kriya achieve its commercial objectives.
Key Responsibilities:
- Quarterly Business Reviews: Plan and lead quarterly business reviews with our enterprise merchant partners, presenting performance metrics, identifying opportunities for growth and discussing strategic plans to deepen collaboration.
- Performance Monitoring: Analyse and track the performance of merchant accounts, identifying trends, risks and opportunities. Ensure that targets and key performance indicators (KPIs) are met, taking proactive measures to address any issues.
- Account Renewal Management: Oversee the renewal process for key accounts, negotiating terms and ensuring continued satisfaction. Work closely with internal teams to manage contract renewals effectively and align with Kriya's strategic goals.
- Relationship Nurturing and Growth: Cultivate strong, long-term relationships with key merchant stakeholders, understanding their business needs and providing tailored solutions. Identify and act on opportunities to expand Kriya's footprint within merchant organisations.
- Strategic Account Planning: Develop and execute strategic account plans to drive revenue and ensure a high level of partner engagement. Collaborate with cross-functional teams, including product, operations and marketing, to deliver a world-class experience.
Requirements
- Proven Experience: Proven experience in account management, client success or a similar role, preferably within financial services, fintech or B2B payments.
- Strong Interpersonal Skills: Strong interpersonal and communication skills, with a knack for building and maintaining relationships with senior stakeholders.
- Excellent Analytical Skills: Excellent analytical skills, with the ability to interpret data and use insights to drive performance improvements.
- Results-Driven Mindset: Results-driven mindset with experience managing and meeting KPIs.
- Multitasking Ability: Ability to manage multiple accounts simultaneously, prioritising work and meeting tight deadlines.
- Comfortable Working Environment: Comfortable working in a dynamic, fast-paced environment and taking the initiative to solve problems.
- CMS Proficiency: Proficiency in using CRM tools (e.g., Hubspot) and familiarity with data analysis platform.
Estimated Salary Range: £60,000 - £80,000 per annum, depending on experience.
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