Aftersales Service Manager

5 days ago


Milton Keynes, Milton Keynes, United Kingdom Office Angels Full time
About the Job
We are currently looking for an experienced Aftersales Service Manager to join our team at Office Angels in Central Milton Keynes. This is a permanent, full-time position offering a competitive salary, attractive benefits, and a hybrid working arrangement.

The successful candidate will be responsible for coordinating with various departments to resolve customer inquiries efficiently and accurately. They will also maintain accurate records of customer interactions and transactions using a CRM system. Additionally, they will collaborate with the sales team to ensure seamless handovers from sales to customer service.

Key Responsibilities:
  • Acting as the central point of contact for customer queries and providing exceptional customer support.
  • Coordinating with various departments to resolve customer inquiries efficiently and accurately.
  • Maintaining accurate records of customer interactions and transactions using a CRM system.
  • Collaborating with the sales team to ensure seamless handovers from sales to customer service.
  • Handling escalated customer complaints and resolving them professionally.
  • Reviewing customer feedback and identifying areas for improvement.
  • Assisting in the development and implementation of customer service policies and standards.

Requirements:
* Previous experience in customer-facing roles
* Excellent communication skills
* Passion for delivering outstanding service

Benefits:
* Competitive salary range: £28,000 - £35,000 per annum
* Attractive benefits package
* Hybrid working arrangement

If you're a motivated individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.

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