Fraud Investigations Team Lead

4 weeks ago


Birmingham, Birmingham, United Kingdom WeAreTechWomen Full time
Fraud Investigations Team Manager

WeAreTechWomen is seeking an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists. As a key member of our Asset Wealth Management division, you will play a vital role in upholding our customer support principles of customer focus, process innovation, and risk management.

Your Impact

You will be responsible for leading, motivating, and developing a team of 12-15 Fraud Specialists. Your goal will be to ensure team performance expectations are met by coaching and enabling direct reports to be successful in their roles. You will use data to understand agent-level performance, identify trends, and action plans to support improvements.

Key Responsibilities
  1. Lead and motivate a team of Fraud Specialists to achieve expected KPIs.
  2. Coach and enable direct reports to be successful in their roles.
  3. Use data to understand agent-level performance and identify trends.
  4. Develop and implement fraud prevention strategies.
  5. Maintain day-to-day fraud procedures and controls.
  6. Investigate potential sources of fraud.
Requirements
  1. Previous experience of directly managing a Fraud Investigations team.
  2. Demonstrable experience in coaching teams to achieve expected KPIs.
  3. Excellent communication skills to set clear performance goals and inspire direct reports.


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