Senior Motor Fraud Investigator

3 weeks ago


Birmingham, Birmingham, United Kingdom Stride Resource Management Ltd Full time

We are seeking a skilled Motor Fraud Investigator to join our team at Stride Resource Management Ltd. As a Motor Fraud Investigator, you will be responsible for conducting thorough desktop investigations and completing Investigative Tele Interviews with precision.

You will demonstrate strong technical competency and effective record-keeping skills, ensuring that all tasks are completed within service level agreements. A proactive approach to enhancing customer service quality is essential, alongside the ability to respond reactively to daily workloads as dictated by client requirements.

You will be investigating loss and damage claims in detail, validating policy coverage, and providing guidance to policyholders regarding indemnity, legal liability, and claims quantum. Maintaining accurate electronic and paper files in line with company policies is crucial, as is the ability to provide regular updates to technicians, insurers, and various third-parties.

To be considered, you will have proven experience of being a Motor Fraud Handler/Investigator. You will be self-motivated and possess a positive attitude towards problem-solving, with a strong focus on quality and delivering value-added services.

Excellent customer service and communication skills are essential, along with a commitment to continuous self-improvement and responsiveness to feedback.

In return, you'll receive a basic salary up to £50,000 depending on experience, along with a comprehensive benefits package. These opportunities are remote roles, so you can reside anywhere within the U.K.



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