Baler and Compactor Field Service Technician

3 weeks ago

Bexleyheath, Greater London, United Kingdom PHS Group Limited Full time
About the Role

As a Service Engineer with PHS Group Limited, you will be responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. Your primary goal will be to achieve your own targets as well as customer Service Level Agreements (SLAs). You will work closely with the Service Planning Supervisor, Technical Manager, and Operations Director to ensure an efficient and safe delivery of services.

Key Responsibilities
  • Liaise with call controllers and Field Service Supervisors to provide excellent customer service.
  • Help plan your daily work to maximize customer service, achieve the highest standards, and productivity using electronic and verbal communications as appropriate.
  • Take ownership of engineering issues to provide good service to customers.
  • Achieve targets set by your Field Service Supervisor and be aware of all customer SLAs, aiming to adhere to them always.
  • May be required to work out of area during periods of varying workload volumes and during engineer shortages, which can require overnight stays.
Records and Documentation
  • Complete all paperwork and electronic data as required by PHS Group Limited or the customer according to company procedures.
  • Accurately record time, parts used, and any other details either electronically or manually as required.
  • Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown, mindful of any customer SLAs.
  • Pass on any new business leads to the sales department.
Skills and Qualifications
  • Good fault-finding and diagnostic skills.
  • Ability to understand hydraulic and electrical circuit diagrams.
  • Sound knowledge of mechanical, electrical, and hydraulic principles.
  • Use and understand various electrical and hydraulic test equipment.
  • Update engineering knowledge when able.
  • Use cost-effective but safe measures to carry out tasks.
  • Work with the minimum of supervision.
  • Attend meetings and training courses as required by your Field Service Supervisor.
Standards
  • Comply with all requirements in the Work Instruction for Engineer Responsibilities.
  • Comply with instructions given by Field Service Supervisors, Managers, and Directors.
  • Maintain and use company-issued equipment and vehicles in a safe manner and according to PHS Group Limited policies.
  • Take responsibility for the safe keeping of stock and be accountable for stock balances.
  • Keep accurate records (using stock usage sheets and/or electronic recording as appropriate) of when and where the stock is used.
  • Return any documentation required to the office in a timely manner.
  • Vans should be kept clean, tidy, and maintained as per MFM-02 Commercial Vehicle Transport Policy, and appropriate care taken of PPE, tools, and stock.
Desirable Knowledge and Qualifications
  • Ideal background in service engineering, electrical, or hydraulic engineering, with the ability to demonstrate fault-finding and repair skills.
  • City & Guilds in electrical and mechanical engineering.
  • Competent in the use of electrical and hydraulic test equipment.
  • Sound knowledge of single and three-phase electrical equipment and hydraulic circuits.
  • Mature, disciplined approach, and good personal administrative and customer care skills.
  • 17th edition electrical regulations/City & Guilds electrical and mechanical engineering.
What We Offer
  • Competitive salary and bonus scheme.
  • Accredited ILM Training in-house and external training.
  • Ongoing career and development opportunities.
  • Over £1000 worth of savings and discounts at supermarkets and high-street stores with PHS Perks.
  • Company pension.
  • 24-hour wellbeing helpline.
  • All kit required for working effectively on the road.

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